17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,249)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the user-friendly interface of this app, which simplifies navigation and enhances shipment management. They praise the responsive customer support and value the real-time tracking updates. The app's seamless integration with Shopify and other systems, along with a free plan option, makes it ideal for small businesses. Features like comprehensive multi-carrier tracking, automation, customization options, and multilingual support are also highlighted.

November 1, 2024

Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.

Solocia
India
22 days using the app
17TRACK replied November 5, 2024

Dear customer,

Thank you for your support and feedback. If you have any questions while using our app, you can consult and contact us at any time through online chat. We hope to help you solve your usage concerns more quickly.
Your satisfaction is the direction of our efforts.

Regarding the functions you mentioned, we have already fed back the banks supported by protection to our insurance partner Seel, and we also hope to allow more users to use the protection functions. Regarding the more flexible customization of the tracking page, we hope to get more comprehensive information for further improvement or optimization. We also tried to contact you by email and sincerely hope to get your reply. We are committed to giving every user a better experience, and any feedback is very critical information for the improvement of our app. We hope to solve more customer business scenarios and meet the needs of more customers. This is also the direction we have been working hard for.

Hope to get your reply and have a good time.

Best Regards
17TRACK

October 27, 2024

For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.

Naynie's Treasures
United States
2 days using the app
17TRACK replied October 29, 2024

Dear Customer.

Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app.

We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“,do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue.

We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app.

Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible.

Best Regards
Eva

October 30, 2024

it's a good app. it is easy to use. my customers track their product with different update

My Store
United States
About 1 month using the app
September 19, 2024

The customer service was excellent! They were responsive, helpful, and addressed all my concerns in a timely manner. It was a pleasure working with such a professional and attentive team. Highly satisfied with the experience!

nuzzfy
Spain
25 days using the app
November 4, 2024

good

Smlro Ebike Official
United States
Over 2 years using the app
September 17, 2024

fast response time, understood the issue, provided a solution.

Glamorize Hair & Beauty
United Arab Emirates
4 days using the app
September 12, 2024

very nice platform

Comfy Flop
United States
About 1 month using the app
December 4, 2024

i just started using the app, the interface is friendly and kind of easy, i will return to give proper rating but for now, its all good

JellyFlow Store
Nigeria
18 minutes using the app
October 31, 2024

Nice

SpowX
France
30 days using the app
October 6, 2024

Helped me looking forward to seeing how this turns out

Queen Impression Co.
United States
About 1 hour using the app
17TRACK replied October 8, 2024

Hi Queen Impression Co. ,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear our feedback about how our app can help your business.

Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.

If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.

Once again, thank you for choosing us, and we look forward to assisting you further.

Best regards,
17TRACK Team