17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,966)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing operational efficiency and customer satisfaction. It features a user-friendly interface, real-time tracking, integrated payment management, and customizable tracking pages. Merchants appreciate its streamlined shipment management and the responsive, helpful customer support team, making it a valuable tool for optimizing shipping processes.
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For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.
Dear Customer.
Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app.
We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“，do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue.
We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app.
Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible.
Best Regards
Eva
The customer service was excellent! They were responsive, helpful, and addressed all my concerns in a timely manner. It was a pleasure working with such a professional and attentive team. Highly satisfied with the experience!
it's a good app. it is easy to use. my customers track their product with different update
fast response time, understood the issue, provided a solution.
very nice platform
Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.
Dear customer,
Thank you for your support and feedback. If you have any questions while using our app, you can consult and contact us at any time through online chat. We hope to help you solve your usage concerns more quickly.
Your satisfaction is the direction of our efforts.
Regarding the functions you mentioned, we have already fed back the banks supported by protection to our insurance partner Seel, and we also hope to allow more users to use the protection functions. Regarding the more flexible customization of the tracking page, we hope to get more comprehensive information for further improvement or optimization. We also tried to contact you by email and sincerely hope to get your reply. We are committed to giving every user a better experience, and any feedback is very critical information for the improvement of our app. We hope to solve more customer business scenarios and meet the needs of more customers. This is also the direction we have been working hard for.
Hope to get your reply and have a good time.
Best Regards
17TRACK
I always get updated information when I reach out to the team. Their tool has given me a better insight to the status of my oders shipment.
Dear customer,
This is the customer service team of 17TRACK. Thank you for your support and feedback. Your feedback is of great importance to us and is the driving force behind our growth.
17TRACK is committed to serving every customer with excellence, aiming to provide a better experience. Please feel free to contact us with any suggestions. We will actively help you resolve any issues. Wishing you have a nice day.
17TRACK
Customer Service Team
good
Cleared our doubts, thanks for knowing the things
Dear Customer.
I am the Customer Experience Leader from 17TRACK. Thank you very much for taking your valuable time to give us your feedback.
We are committed to solving all the concerns and issues of our customers who use our app, and any customer feedback is vital for us to grow and improve our product features and service capabilities.
If you have any other concerns about your use of the app please feel free to contact us on Live Chat.
Thank you for your support and we wish you a have a good days.
17TRACK
Helped me looking forward to seeing how this turns out
Hi Queen Impression Co. ,
Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear our feedback about how our app can help your business.
Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.
Once again, thank you for choosing us, and we look forward to assisting you further.
Best regards,
17TRACK Team