17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,662)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time package tracking and streamlined order management, especially useful for international shipping. Its user-friendly interface and customizable tracking page enhance customer satisfaction, while integration with PaySync simplifies transaction management. The free plan supports up to 50 orders monthly, ideal for small businesses. Merchants also praise the responsive customer support, which reduces customer inquiries and eases service operations.

January 23, 2025

"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, ...

KimYoung K-beauty Shop
Canada
About 2 months using the app
17TRACK replied February 7, 2025

Dear customer,

We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable ...

December 5, 2024

This app sends delivery notification email before the order delivers to the customer. Not recommended.

Evermire™
United States
15 days using the app
17TRACK replied December 7, 2024

Dear Customer,

Thank you for taking the time to provide us with your feedback, your input is extremely valuable to us.

Regarding the issue you have mentioned, we are eager to ...

August 25, 2023

I used to like this app when it was free. but now they've made it paid on top of it, their most cheap paid plan has like 100 orders per month which is measly and utter crap.

It's astonishing how this app boasts about its 'features', only to hide them behind an insurmountable paywall. They offer a measly free trial that's about as useful as a leaky bucket. It's like walking into a bakery, smelling ...

Rolling BBQ Grill
India
6 months using the app
17TRACK replied August 27, 2023

Hi dear friend,
Thank you so much for choosing 17TRACK, we noticed that you have been installing 17TRACK for months. We are really sorry for the bad experience you had during ...

Edited July 6, 2023

invasive, they don't answer from the support when you are speaking about client redirected to their website without your approval , as well added 17track as a "carrier" , then even if you uninstall the app "17track" stay on your native tracking page.... that company don't care about customer and loyalty. !!! don't use that app
(ha i forget to say, they ask you to put a 5 stars review to get rid ...

CordeFit
Portugal
15 days using the app
17TRACK replied June 27, 2023

Dear Friend, sorry to hear about the trouble you've encountered and deep apologies for causing you such a misunderstanding.

I understand this must cause you a bad experience. ...

Edited May 13, 2022

When importing data from the store, the application automatically sends delivery emails to customers. Also, it is not clear why it sends again. Support wrote "oh,i checked the data,these emails was sent , the delivered should not be sent" and disappeared from chat.

guguplanet
Poland
1 day using the app
17TRACK replied May 14, 2022

My friend, really thanks for your review, and we do value your feedback very highly!
So sorry about our sending logic that troubled you! we quickly set up a special group to ...

October 4, 2023

FashionLadySmall
Israel
About 2 months using the app