17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,662)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
    4.5K
  • 4% of ratings are 4 stars
    169
  • 0% of ratings are 3 stars
    18
  • 0% of ratings are 2 stars
    6
  • 0% of ratings are 1 stars
    17
What merchants think

Feedback submitted

Merchants highly value this app for its real-time package tracking and streamlined order management, especially useful for international shipping. Its user-friendly interface and customizable tracking page enhance customer satisfaction, while integration with PaySync simplifies transaction management. The free plan supports up to 50 orders monthly, ideal for small businesses. Merchants also praise the responsive customer support, which reduces customer inquiries and eases service operations.

Edited January 14, 2025

Odie was very helpful and instantly available to help me get started with the App.
We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen.
This is an excellent App and highly recommend it, especially for it's multi-language facility.
(Jan 2025) I have had to reduce ...

Weather Spares
United Kingdom
About 2 months using the app
Edited December 20, 2024

Don't install this app unless you are sure you want to use it and already have a shipping / carrier account

I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was ...

Merry & Moon
United States
3 minutes using the app
17TRACK replied December 7, 2024

Dear customer,

We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.

Regarding your problem, we really want to know what ...

September 6, 2024

user friendly!

CuddlesMeow
United States
Over 2 years using the app
17TRACK replied September 9, 2024

Dear Friends of CuddlesMeow,

Thank you for taking your valuable time to feedback，We noticed your recent 3-star rating and wanted to see if there's anything we can do to ...

January 30, 2025

great

Sooba Label
United States
14 minutes using the app
October 30, 2024

let discover it

Korean Beauty & Healthy
United Kingdom
1 minute using the app
17TRACK replied November 5, 2024

Dear user,

Thank you for your valuable time to give us feedback. We hope that you can give us more suggestions after experiencing our app. Your suggestions are very important ...

June 21, 2024

App Working Well

Elite Edge Essentials
United States
3 months using the app
April 5, 2024

Je suis en mode test, je mets le message pour avoir plus de jour pour le test

Trott-Riders
France
About 2 months using the app
17TRACK replied April 7, 2024

Hi dear,

This is the official team of 17TRACK, sorry for the late reply. The trial has been extended.

Thanks for your interest about 17TRACK App, I'm writing to show you more ...

March 16, 2024

good work

Shoopax
United Kingdom
3 months using the app
17TRACK replied April 3, 2024

Dear Customer,

Thank you for taking the time to write your feedback!
We will make every effort to provide you with outstanding services and support. We wish you luck and ...

December 23, 2022

haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...

Ashtray Planet
Australia
Over 1 year using the app
May 25, 2023

I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.

Beauty Uncovered
United Kingdom
12 months using the app
17TRACK replied June 1, 2023

Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you.
We will continue to work hard to optimize the APP ...

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