17TRACK Order Tracking
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Reviews (2,906)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer satisfaction with seamless, transparent order tracking. It supports real-time tracking for numerous domestic and international carriers, reducing customer inquiries. Features like automated notifications and branded tracking pages decrease frequent customer emails, while the user-friendly dashboard integrates smoothly with Shopify. The app's performance is noted as fast and reliable, with responsive and effective customer support.
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The features and the support of this app are great!
But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results.
There is a 3 to 6 hour de-sync from what the tracking on their main website
works, well for tracking and notifications. setup could be easier
If the carrier tracking data sync period was shorter, it would be four stars. Sometimes, you can wait for almost a full day to get the tracking data to update on your orders compared to what is actually made available on the carrier's website or API. That being said, customer support for this application is exceptionally responsive and competent.
Odie was very helpful and instantly available to help me get started with the App.
We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen.
This is an excellent App and highly recommend it, especially for it's multi-language facility.
(Jan 2025) I have had to reduce my 5 star review to 3 as unfortunately although support has been excellent they have had several weeks of issues tracking Royal Mail in the UK so I've had to uninstall the App and look elsewhere as this no longer works with our main carrier. When it works it is excellent, but certainly test this with your main carriers before committing.
Ever since I installed this app I have had customers notifing me they have received e-mails from businesses in the Quanzhou area offering computer and internet services. I've decided to delete app to see if it was merely a coincedence or not. My other apps do no use customer email.
Thanks for using our shopify app before.
We are really concerned about the situation you metioned.
You could completely set your mind at rest that these emails did not sent from us.
17TRACK team 100% sure that it's never gonna happen in our commpany. As shopify's devoloper partner, we strictly adhere to the Shopify Partner Agreement, it means we never can access and control your info without your agree.
Also, another important point is that we don't sale any sevice to C-end consumer. Our website is totally free open to everyone in 11years.
At the same time, we'd like to help you locate the source of these emails together. If you still want to trust us, we hope to work with you to analyze and solve it, our team also has some ideas that will help you!
Best regards,
17TRACK
user friendly!
Dear Friends of CuddlesMeow,
Thank you for taking your valuable time to feedback，We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve.
have a nice days.
Best Regards.
17TRACK Team
I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.
Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you.
We will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always!❤️
Best regards,
17TRACK
haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account
I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer,
We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.
Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem.
Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase.
If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it.
We sincerely hope to get your reply and solve your problem.
17TRACK Team
slow customer support. over all good app. we mistakenly deleted the app and it removed our free trial when we installed again.
Hi, dear friend,
Thank you for choosing 17TRACK, and sorry for bringing you the inconvenience!
I believe the free trial is now still available for you, my friend. Please don't worry. We've already processed the request soon after you contacted us on chat, and an Email was sent in case you missed out on the message. We'll surely keep optimizing the customer service to provide a better experience for you.
We never meant to remove any benefit from you, however as a Shopify Partner we should not keep the user's data after uninstall. If you need any assistance, just contact us and we'll try our best to minimize the impact.
Thanks again for leaving your genuine feedback, and let us know with any other questions you may have.
Sincerely,
Team 17TRACK