17TRACK Order Tracking
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Reviews (3,304)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer satisfaction with real-time tracking updates, reducing "Where is my order?" inquiries. It integrates seamlessly with Shopify, offering a customizable, branded tracking page that boosts post-purchase experience and trust. Key features include automated email notifications and support for multiple carriers, especially for international shipping. Setup is easy, and customer support is responsive, providing quick issue resolution and extra free quota during setup.
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I would give it zero stars if I could...the tracking is so inaccurate I have had three customers his week get notifications their packages were delivered, and to a different address and that caused chaos; in reality, the package was transferring to the last mile carrier. good job doing nothing correctly.
Dear Customer,
Thank you for sharing your feedback. We're truly sorry to hear that inaccurate tracking notifications caused frustration and disruption for you and your customers. This is not the experience we want any of our users to have, and we completely understand your disappointment.
If you're open to it, we would greatly appreciate the opportunity to investigate what happened. Please contact us via online customer service or email (info@17track.net) with the tracking numbers of the affected orders, and we will:
- Conduct a thorough review of the tracking data.
- Identify the root cause of the incorrect notifications.
- Provide you with a clear explanation and steps we're taking to prevent similar issues in the future.
We're committed to improving our service and ensuring accurate, reliable tracking for all users. Your feedback is invaluable in helping us achieve that.
Thank you for giving us the chance to make things right. We hope to hear from you soon.
Best regards,
The 17TRACK Team
I had a great experience using 17TRACK for tracking my shipments. The platform is accurate, fast, and very easy to use. I especially want to give a big thank you to Val from the support team. Val was extremely helpful, patient, and professional while assisting me with my issue. The customer service was excellent and made the whole experience even better. I highly recommend 17TRACK to anyone who needs a reliable tracking service.
You must install this app to keep track of your customers shipments and also to give your customers the option to track their orders which then means you also increase chances of bringing customers back to your store. Support team is very helpful and very quick are answering questions. Thank you JAY for the amazing support!
Excellent tracking app for Shopify stores. Very easy to set up and the dashboard is clean and intuitive. Real-time tracking updates help reduce customer inquiries and improve overall trust.
The support team is also fast, friendly, and very helpful. They even provided extra free quota during setup, which is greatly appreciated for new stores.
Highly recommended for any eCommerce business that wants a professional order tracking solution.
The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.
Great service, been using for many years now and just keep getting better. I been using for my ecommerce dropping shipping business for years now, Now even more happy it can connect to Shopify
The staff team was responsive. Shout out to Denver for the help!
Denver has provided an amazing support and had a lot of patience to explain me the steps of the process! Thank you so much for that!
A very helpful team offering a great value-adding product and excellent customer service.
Special thanks to Val for always providing prompt and reliable support.
Good App timely updated and great customer service thanks for Ada