17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,679)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time package tracking and streamlined order management, especially useful for international shipping. Its user-friendly interface and customizable tracking page enhance customer satisfaction, while integration with PaySync simplifies transaction management. The free plan supports up to 50 orders monthly, ideal for small businesses. Merchants also praise the responsive customer support, which reduces customer inquiries and eases service operations.

November 4, 2022

Ever since I installed this app I have had customers notifing me they have received e-mails from businesses in the Quanzhou area offering computer and internet services. I've decided to delete app to see if it was merely a coincedence or not. My other apps do no use customer email.

I Love a Hangar
Australia
6 months using the app
17TRACK replied November 6, 2022

Thanks for using our shopify app before.
We are really concerned about the situation you metioned.

You could completely set your mind at rest that these emails did not sent ...

October 29, 2023

Non ho apprezzato molto il fatto che i prodotti venduti con "pagamento alla consegna" non venissero tracciati.

YogaMatore
Italy
4 months using the app
17TRACK replied April 3, 2024

Ciao caro amico,

siamo molto grati per il tuo feedback e sono qui per condividere le informazioni che potrebbero interessarti. Per favore non preoccuparti, il problema può ...

October 13, 2023

Not giving me the link I need to put on my shopify store to track orders.

Meypets
United States
3 months using the app
17TRACK replied April 3, 2024

Dear Customer,

We apologize for the late response and we are very thankful for your feedback. We sincerely regret that you did not have a pleasant experience while using our ...

Edited March 10, 2023

I am seriously surprised about the high review ratings this app is getting.
First the good bit: Very good price compared with any competitors. Lot's of functionality. However the support is not amazing to say the least. When the wrong courier was assigned to many tracking numbers they told me to make sure use DB Schenker Sweden and not DB Schenker Austria as if I would fly over my parcels to ...

Barista och Espresso
Sweden
5 days using the app
17TRACK replied March 8, 2023

Hi dear,
Thanks for choosing 17TRACK!
So sorry that we provided you with a bad first experience.
Your feedback is very important to us! And our technical team is working on ...

August 26, 2023

slow customer support. over all good app. we mistakenly deleted the app and it removed our free trial when we installed again.

Revazen
United Arab Emirates
About 1 hour using the app
17TRACK replied August 28, 2023

Hi, dear friend,

Thank you for choosing 17TRACK, and sorry for bringing you the inconvenience!

I believe the free trial is now still available for you, my friend. Please don ...

August 30, 2024

Kitch ware
Malaysia
6 months using the app
17TRACK replied September 2, 2024

Dear Customer,

Thank you for taking your valuable time to feedback.
Have you encountered any bad experiences while using our 17TRACK app?
We take customer feedback very ...

November 7, 2024

unqlibas.in
India
12 minutes using the app
January 15, 2024

SherpaBlanket
Portugal
About 1 month using the app