17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,405)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing operational efficiency. They praise the responsive customer support and value the real-time tracking updates across multiple carriers, which improve customer trust and reduce service queries. The free plan is especially beneficial for small businesses managing costs while maintaining essential tracking functionalities.

November 25, 2024

17TRACK is the best app for order tracking, The only problem for us is that the quota is not enough :( Next year's subscription will be upgraded again

FantasyBox
France
About 1 year using the app
December 10, 2024

17track has really helped me a lot. My store has improved trust, and customers can trust my store. My order will be increased.

wocomotors
Hong Kong SAR
8 months using the app
October 24, 2024

The 17 Track Delivery App has gained significant attention for its user-friendly interface and efficient tracking capabilities. After installing the app, my initial impression was overwhelmingly positive, prompting this review to highlight its features and performance.

User Experience Upon launching the app, I was greeted with a clean and intuitive design that makes navigation seamless. The layout is straightforward, allowing users to easily input tracking numbers from various carriers. This feature is particularly beneficial for those who frequently shop online and need to keep tabs on multiple shipments simultaneously.

Speed and Efficiency One of the standout aspects of the 17 Track app is its speed. The app processes tracking information quickly, providing real-time updates on package status. Notifications are timely and informative, ensuring that users are always aware of their shipment’s progress without having to manually check each carrier’s website.

MORE: Mr JAY who was my contact person did an amazing job to fulfill all my questions. Thanks Jay

Bigk
Switzerland
About 1 month using the app
November 13, 2024

Their help service are so good enough, even if you don't know anything they are helping you with everything! for me its better than every order tracking app, I suggest you all to try it.

zenetiria
Türkiye
About 1 month using the app
November 18, 2024

17TRACK has been a game-changer for our D2C brand as we scale operations in the US market. The platform’s intuitive interface simplifies tracking shipments across multiple carriers, ensuring our customers receive real-time updates and fostering trust in our service. Their robust system handles high volumes seamlessly, saving us countless hours and allowing us to focus on growth. What truly sets 17TRACK apart is their outstanding customer support—always empathetic, proactive, and quick to resolve issues, they feel like an extension of our team. Reliable, efficient, and customer-focused, 17TRACK has become an indispensable partner in our journey.

Dr. Water
United States
3 months using the app
December 24, 2024

Nice app! The features are user-friendly, and Abby was incredibly helpful in addressing my questions. Her support made my experience even better.

wehilion
United States
2 months using the app
December 16, 2024

Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

UpriseAthlete
United States
About 1 year using the app
17TRACK replied December 18, 2024

Dear customer,

We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday.

Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund.

We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback.

Feel free to contact us with any questions, we will continue to solve your problems through online chat and email.

Best Regards
17TRACK

December 20, 2024

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.

Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed.

I hope 17TRACK improves its service to meet the expectations it sets for customers.

AMOUR Parfums
Slovenia
About 1 year using the app
17TRACK replied December 24, 2024

Dear customer,

We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the direction of our improvement and optimization.

As we communicated with you, our APP currently only supports 30+ languages. We do not support Slovenian, Hungarian, and Croatian as you mentioned. We have also fed back your needs to our product technology team. We also hope to meet the needs of all users and solve the business scenarios of all customers. We are still working hard for this.

Since our functions did not meet your needs, we have also negotiated to refund the subscription fee to you. Please keep in touch with us by email.

If you have any questions, please feel free to contact us and we will help you solve them as soon as possible.

17TRACK Team

Edited December 25, 2024

Really great app , using their subscription : basic plan for now really good and fast customer service and really great exprience with the team and "Odie & Denver" reallly helped a lot . Both of them were very nice . Really gr8 app

Stylbea
India
About 2 months using the app
December 1, 2024

Quick and user friendly installation . easy setup with lots of options and providers. i love how you can customize your landing page(s) and messages / notifications.

Verlaine
France
22 days using the app