17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,453)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective customer support, ideal for managing shipments. They praise its real-time tracking and comprehensive updates, which improve customer satisfaction by keeping everyone informed. Its seamless integration with systems like PaySync and Shopify enhances operational efficiency. The free plan is beneficial for small businesses, and multi-language support with multiple carrier tracking broadens its appeal.
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Just started
This app saved my life, its taken so much time out of my hands! highly recommend, if you want something automated !! for your trakcing
best working cargo tracking app
Awesome service!
good
super application
The best tracking app
17TRACK is an app that has definitely brought more value to our customers. Many people who place orders utilize the 17TRACK link to track their orders making for a more enjoyable shopping experience.
Awesome customer support
Spoke to the live chat,
i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory.
She then directed me to changing the URL, in which i explained that his is not CSS or HTML..
She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page.
In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself.
Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL....
So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL..
If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!
Dear user,
Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS and HTML. We understand how important this feature is to you, and we apologize for any frustration this may have caused.
We also apologize for not understanding your needs at the beginning, so we confirmed with you again, and thank you for your patient explanation.
At this time, we are unable to make changes to the CSS and HTML as per your request. However, we want to assure you that we have shared your valuable feedback with our technical team. They are currently reviewing the situation and considering ways to improve and expand customization features in future updates.
Your suggestions are incredibly helpful to us, and we appreciate your input as it helps us prioritize improvements. We are committed to delivering the best possible experience for all our users, and we will continue working hard to make sure our platform evolves to meet your needs.
Once again, thank you for your feedback and your patience. We hope to provide a more tailored and flexible experience soon. Please feel free to reach out if you have any other questions or concerns – we’re always here to help!
Best regards,
17TRACK