17TRACK Order Tracking

17TRACK Order Tracking

Reviews (3,860)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting order management and customer service efficiency with its detailed, real-time tracking updates. They appreciate its seamless integration with PaySync and Shopify, support for multiple carriers, and user-friendly interface. Features like automated tracking notifications help reduce customer inquiries, and the accuracy and timeliness of tracking updates are consistently commended. The responsive and knowledgeable customer support team also receives high marks for their service.

May 22, 2023

Gute App! Man findet sich sehr gut zu recht, die Einrichtung war sehr leicht und unkompliziert. Kann die App nur empfehlen.

Davaro
Germany
2 months using the app
17TRACK replied May 23, 2023

Lieber Freund, vielen Dank, dass Sie sich für 17TRACK entschieden haben! ❤️
Unsere Shopify-APP ist so konzipiert, dass sie einfach zu bedienen und bequem für Sie ist.
Wir werden weiterhin hart daran arbeiten, die APP für eine bessere Benutzererfahrung zu optimieren!
Bitte zögern Sie nicht, uns mit Feedback zu kontaktieren, wir werden Ihnen wie immer helfen!❤️

Mit freundlichen Grüßen,
17TRACK

September 22, 2022

很好,一直使用这个网站的查询服务,现在使用了shopify依然选择了这个应用。有国内的服务团队支持。有疑问都会及时答复。
但是目前似乎无法自定义网站域名,而且网页自定义内容较少,期待后续改进。 总体来说不错

WoodJoy Store
China
2 months using the app
17TRACK replied September 23, 2022

您好! 亲爱的朋友!

非常感谢您一直以来的支持!也很开心得知我们的团队服务让您感到满意!

关于自定义网站域名和网页自定义问题,非常感谢您的反馈,我们也会告知我们的技术团队看是否能够优化及改进!

如果您需要任何其他支持,请随时与我们联系。❤️

再次感谢您的支持和认可!

17TRACK

November 29, 2022

I used this app to help me track my customers orders it's really a very convenient app. Loved the customer service from my account manager. Every question I had was answered and they have a quick response time.

Fort Femeni
South Africa
2 months using the app
17TRACK replied December 6, 2022

Dear Friend,

Surprisingly! 😍Our APP gets such a high recommendation from you!
We will also continue to work hard to optimize the APP to bring a better experience to users!

Please feel free to contact us with any feedback, we will help you as always!❤

Thanks again for your support and recognition!

Best regards,
17TRACK

August 22, 2023

Very easy to use and helps with the sales of the website. I'm sure anyone could you this if they're dropshipping

OralClean
Canada
2 months using the app
April 13, 2023

The tracking app looks premium and I love the features it has, I started using it after Cjdropshipping messed up seven of my customer's orders and took over 20 days to deliver, This app is able to see full detail that other apps don't see, highly recommend, Customer service is also fast and efficient. Thank you

Seatsupport
South Africa
2 months using the app
17TRACK replied April 17, 2023

Dear Friend,
Thank you so much for choosing 17TRACK! ❤️
We partner with 1700+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers. 💪
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

October 31, 2022

I used this app to help my customers track their orders, it is easy to install, and customer support is very cool and quick.

Etheia
United Kingdom
2 months using the app
17TRACK replied November 1, 2022

Dear Friend,

We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

April 10, 2023

This app is a must have for any eCommerce business. Its very useful for emailing customers about shipping so that you dont have to do all the hard work yourself. 10/10

SleekBra
United Kingdom
2 months using the app
17TRACK replied April 13, 2023

Dear Friend,
Thank you so much for choosing 17TRACK! ❤️
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders, which can help increase your customer's satisfaction and your sales.
Also, by adding a tracking page to your store, customers can not only self-track packages in your store to reduce your customer service workload, but also make customer traffic retention, promote secondary sales, and improve product exposure opportunities!
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

November 1, 2023

17TRACK has proven to be an invaluable addition to my website, greatly diminishing the need for customer inquiries. I'm particularly impressed by its outstanding editing and brand customization capabilities. This application effectively simplifies order tracking, and the optional Green Shipping upgrade significantly enhances conversion rates. Notably, the email setup feature allows me to redirect shipping notifications to my 17TRACK tracking page rather than the carrier's page. In summary, 17TRACK is an exceptionally satisfying and cost-effective tool that has revolutionized my store. It offers a comprehensive global order tracking solution, streamlining order management and providing valuable analytics for monitoring order statuses. I wholeheartedly endorse this application!

Heat Vest
Canada
2 months using the app
November 3, 2022

Excellent customer service to answer all of my questions, while we have problem in tracking setup, their CS explained step by step, surely i will recommend this app

HiBiDay
Hong Kong SAR
2 months using the app
17TRACK replied November 3, 2022

Dear Friend,

We are honored that our customer service has received such a high rating from you! ❤️I'm so proud of how well our customer service has done a great job serving our valued users! 😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

April 19, 2023

A must have app for your Shopify Store! Easy to use and very simple to set up. The support team (Irene) is very fast, friendly and very helpful.

United Fortune
United States
2 months using the app
17TRACK replied April 21, 2023

Dear Friend,
Thank you so much for being our valuable user! ❤️
Our Shopify APP is designed to be easy to use and convenient for users.
You are our valuable user! We are committed to providing our help and service to you! We'll also let Irene know that you've rated her very well!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK