17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,455)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective customer support, ideal for managing shipments. They praise its real-time tracking and comprehensive updates, which improve customer satisfaction by keeping everyone informed. Its seamless integration with systems like PaySync and Shopify enhances operational efficiency. The free plan is beneficial for small businesses, and multi-language support with multiple carrier tracking broadens its appeal.
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We moved out from another App that was 10x more expensive and we have been having a better user experience and tracking information with 17Track.
APP muito bom, e fácil de usar
I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.
Dear Customer，
We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to solve our customers' logistics problems.
Upon checking, after you installed our app, your tracking link became your store's brand tracking page, our purpose is to let your customers come back to your store to track the information better and bring you more repurchase opportunities. If you don't want the tracking link to be your store's branded tracking page, we can let you revert back to the original tracking link on the carrier's website.
We note that we have assisted you in the online chat yesterday to restore your original carrier's tracking link.
If you have any questions, please feel free to contact us again, we will promptly help you to solve. Hope you have a good time.
Best Regards
17TRACK Team
good
Super
Sehr lösungsorientierter Support mit recht schneller Antwortzeit. Problem wurde erkannt und mir sofort geholfen.
C'est top ! Super efficace et intuitif
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account
I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer,
We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.
Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem.
Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase.
If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it.
We sincerely hope to get your reply and solve your problem.
17TRACK Team
Good service
Emily is the best . I Kiss her heart aller