17TRACK Order Tracking

17TRACK Order Tracking

Reviews (3,970)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing operational efficiency and customer satisfaction. It features a user-friendly interface, real-time tracking, integrated payment management, and customizable tracking pages. Merchants appreciate its streamlined shipment management and the responsive, helpful customer support team, making it a valuable tool for optimizing shipping processes.

March 15, 2024

Application simple et efficace !
Très pratique et utile pour faciliter le suivi des commandes clients

Idaya
France
About 4 hours using the app
February 22, 2024

Amazing

Youth Labs
South Africa
About 2 months using the app
January 27, 2024

Super

EclatLunaire
France
About 2 months using the app
December 23, 2023

You get a lot of features for free. 50 orders each months is nice. Integration with Klavyio for free is also nice! Really good!

MeatMate
Sweden
7 minutes using the app
May 18, 2024

Bom

Infinity Emporium
Brazil
About 2 months using the app
17TRACK replied May 20, 2024

Hi dear friend of Infinity Emporium,

This is official team of 17TRACK, responsible for users' tracking experience. We noticed that you give us one 4-strar reviews, We would be much appreciate if you can show me more details of the Questions below:
If there is any features didn't work well?
If there is any needs that cannot be met by us?
If you have got a bad customer service when you need assistance?

We have also sent you an email. Your suggestions are very valuable to us and we hope to get your reply.

Feel free to let me know about your experience, looking forward to hearing from you.

Sincerely,
17TRACK Team

November 22, 2023

Great software

Serene Spine
Spain
5 months using the app
January 20, 2024

,,

Auto-Cup
France
About 1 month using the app
November 9, 2022

Sempre molto disponibili in chat! Un giorno è hanno tolto il loro logo dalla tracking page! Cercano di darti una soluzione per qualsiasi problema, dubbio o domanda! Consiglio!

PerfumesFriend
Italy
Over 1 year using the app
17TRACK replied November 10, 2022

Caro amico,

Siamo onorati che il nostro servizio clienti abbia ricevuto una valutazione così alta da parte tua! Sono molto orgoglioso di come il nostro servizio clienti abbia fatto un ottimo lavoro al servizio dei nostri stimati utenti.

Se hai bisogno di qualcosa, lasciaci un messaggio. Saremo qui per assistervi. 😊

Grazie ancora per il vostro supporto e riconoscimento!

Cordiali saluti,
17TRACK

Edited March 23, 2022

The app is very convenient, but its order update synchronization conditions are a bit unreasonable. Some background updates in orders are also considered order updates and are synced by the app. This affects the actual work for the charge calculation and I hope you can fix this soon. (Update - the developer took great care and fixed the issue very quickly, thanks a lot)

WGCShop
Hong Kong SAR
Over 1 year using the app
17TRACK replied March 29, 2022

Hi dear,
Thanks a lot for your support!
The order synchronization problem you feedback has been solved as soon as possible.
Thanks again for your feedback, which gives us the opportunity to become more excellent.
If you have any questions while using the APP, please feel free to contact us!
Best Regards,
17TRACK

August 17, 2022

Good app with lots of possibilities! You can auto translate for example and send order updates to yourself and customers.

Smartwatchmagazijn.nl
Germany
Over 1 year using the app
17TRACK replied August 17, 2022

Hi, Smartwatchmagazijn.nl Team!

Thank you for your kind review!😊

We hope our app and support team services will bring you a better experience in the future!😊

Let's look forward to more possibilities!

Thanks again for your support and recognition!

Best regards,
17TRACK