Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive tracking capabilities, supporting a variety of carriers for both local and international shipments. They value the real-time updates, automation features, and user-friendly interface. The seamless integration with PaySync for payment management is also praised. Merchants find the mobile app useful for tracking on the go and appreciate the automated notifications for customers. The quick setup, customization options, multi-language support, and responsive customer service are also highly regarded.

January 4, 2023

Easy to set up, manage and fast to load. It also covers vast variety of carriers.

I’ve tried two apps before, there were good but it takes longer for their paged to be loaded

Snowshape
France
About 1 month using the app
17TRACK replied January 18, 2023

Dear Friend,

Thanks for choosing 17TRACK!❤️
Our Shopify APP is designed to be easy to use and convenient for users.
And, We partner with 1500+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

June 16, 2022

Easy to install. A good visualisation of the logistics timeframe. It would be nice if the price was a little cheaper.

shinymarch.com
United States
28 days using the app
17TRACK replied June 17, 2022

Hi Team,

Thank you so much for sharing your feedback!

We are happy that our APP brings a satisfied user!

Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

"It would be nice if the price was a little cheaper." If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

April 14, 2023

Very easy to use, they explain how to do everything on the app and it works very well. Highly recommend it

GemNation
United Kingdom
27 days using the app
17TRACK replied April 17, 2023

Dear Friend,
Thanks for your recommendation! ❤️
Our Shopify APP is designed to be easy to use and convenient for users. We will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

July 11, 2022

Une belle application simple d'utilisation qui répond à tous les besoins en matière de suivi de produit, mais je n'ai pas trouvé toutes les langues, il n'y a que l'anglais et le chinois, mais malgré cela, je l'utilise et elle est complètement dépendante de la traduction de Google. recommande de l'utiliser

ALBDEWISTORE
France
19 days using the app
17TRACK replied July 12, 2022

Salut ALBDEWISTORE !

Merci de partager vos commentaires avec nous ! 😊

"Une belle application simple d'utilisation qui répond à tous les besoins en matière de suivi de produit" Nous sommes ravis que vous soyez satisfait de notre APP !😊

Votre satisfaction est notre motivation, nous ferons de notre mieux pour créer l'APP qui rend les utilisateurs plus satisfaits ! 💪 Regardons ensemble l'avenir ! 😊

"mais je n'ai pas trouvé toutes les langues, il n'y a que l'anglais et le chinois, mais malgré cela, je l'utilise et elle est complètement dépendante de la traduction de Google. recommande de l'utiliser" Nous espérons prendre en charge plus de langues à l'avenir ! Si vous avez des questions ou des suggestions, n'hésitez pas à nous contacter. Nous vous répondrons dès que possible.

Merci encore pour votre soutien et votre reconnaissance !
Meilleures salutations,
17TRACK

November 9, 2022

Sempre molto disponibili in chat! Un giorno è hanno tolto il loro logo dalla tracking page! Cercano di darti una soluzione per qualsiasi problema, dubbio o domanda! Consiglio!

PerfumesFriend
Italy
6 days using the app
17TRACK replied November 10, 2022

Caro amico,

Siamo onorati che il nostro servizio clienti abbia ricevuto una valutazione così alta da parte tua! Sono molto orgoglioso di come il nostro servizio clienti abbia fatto un ottimo lavoro al servizio dei nostri stimati utenti.

Se hai bisogno di qualcosa, lasciaci un messaggio. Saremo qui per assistervi. 😊

Grazie ancora per il vostro supporto e riconoscimento!

Cordiali saluti,
17TRACK

March 22, 2023

The service was in time and they were very patient, even though nothing I tried was working, I was frustrated. Thanks!

Amberlebeauty
United States
2 days using the app
Edited May 16, 2023

Updated review as support was responsive and helpful. I hope they continue to help me configure the app. It would be great if they added Klaviyo integration to the app!!

Canvas by Numbers USA
United States
17TRACK replied December 22, 2021

Thanks for sharing your valuable feedback and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

It is unfortunate to know that your experience with our app was not up to your expectations.

Firstly, this may be a misunderstanding. 17TRACK doesn't show the competitor products. We are showing our new product which can provide better service for you.

Secondly, this may be an unstable network resulting in error 413. We have optimized the tracking page function to make your experience better with the application.

Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.

Regards,
Team 17TRACK

February 21, 2024

Geo Jewel
Canada
9 days using the app
December 9, 2023

Atelier Sanz
Spain
12 days using the app
April 15, 2024

Universbougies
France
3 minutes using the app
17TRACK replied April 16, 2024

Hi dear friend of Universbougie,

This is official team of 17TRACK, responsible for users' tracking experience. I noticed that you didn't have a nice time while installing our APP, I'm reply this review to figure out the problems you have met and help you out on your concern.

We would be much appreciate if you can show me more details of the Questions below:
If there is any features didn't work well?
If there is any needs that cannot be met by us?
If you have got a bad customer service when you need assistance?

Do hope we can have chance to serve you again. Feel free to let me know about your experience, looking forward to hearing from you.

Sincerely,
17TRACK Team