17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,434)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing operational efficiency. They praise the responsive customer support and value the real-time tracking updates across multiple carriers, which improve customer trust and reduce service queries. The free plan is especially beneficial for small businesses managing costs while maintaining essential tracking functionalities.
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Great app and customer service Bianca was amazing A+ customer service responded quickly very helpful
17 track customer support has been very helpful with all my queries. Particularly Abby who kept me up to date and informed. Awesome!!
I will like to recommend because it gives you quick information.
For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.
Dear Customer.
Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app.
We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“，do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue.
We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app.
Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible.
Best Regards
Eva
This is a great App! Especially the Live Chat, that includes real life people. No Robots! Lol The whole team is super nice! Try it out, you may like it.
I recommend it for a beautiful and detailed application.
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
Bonne application très complète tout peut être personnaliser services clients ultra rapide je recommande vivement
it was very good, and very excellent treat
Very satisfied of the app and the service Thank you Bianca for your help