17TRACK Order Tracking

17TRACK Order Tracking

Free plan available. 14-day free trial. Additional charges may apply.
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

January 4, 2021 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow

Global Order Tracking to reduce support requests, improve shopper experience, & upsell new products.

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7. more
  • Global Tracking. Track your international & domestic packages together.
  • Customized tracking page. Let buyers lookup orders on your site.
  • Triggered Email. Let customers know as soon as their order status changes.
  • Buyer Protection. Allow customers to protect orders against loss, damage, delay.
  • Gain insights in a glance to shipment delivery and exception performance.

Pricing

14-day free trial

14-day free trial

Free

  • 50 shipments
  • Shopify shipping status and native emails
  • Shopify tracking page
  • Email notifications
  • Collection platform auto-sync

Basic

$9/month

or $86/year and save 20%

$0.05 per extra shipment above 100

  • 100 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emai

Pro

$79/month

or $758/year and save 20%

$0.05 per extra shipment above 2000

  • 2000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

Premium

$239/month

or $2,294/year and save 20%

$0.08 per extra shipment above 3000

  • 3000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

14-day free trial

Free

  • 50 shipments
  • Shopify shipping status and native emails
  • Shopify tracking page
  • Email notifications
  • Collection platform auto-sync

Basic

$9/month

or $86/year and save 20%

$0.05 per extra shipment above 100

  • 100 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emai

Pro

$79/month

or $758/year and save 20%

$0.05 per extra shipment above 2000

  • 2000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

Premium

$239/month

or $2,294/year and save 20%

$0.08 per extra shipment above 3000

  • 3000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

2,105 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive order tracking system, supporting numerous global carriers and real-time updates. It's praised for enhancing customer experience with timely shipment notifications and direct tracking from the store. The app's multi-language support and compatibility with various devices cater to a wide audience. Its seamless integration with PayPal and customization options are also highly valued. The support team is noted for their prompt and helpful responses. The app's free plan is suitable for small stores, with paid options for larger businesses.

November 6, 2023

17 Track is definitely a huge help for our website, customers can easily check the status of their order with their own order number or tracking number by using it, which greatly ensures the service during the shipping process.

Mrs Awesome
United States
5 months using the app
October 16, 2023

17TRACK has been a tremendous asset to my website, significantly reducing customer emails. I am particularly impressed with its exceptional editing and brand customization features. This app streamlines order tracking, and the optional Green Shipping upgrade substantially boosts conversion rates. The email setup is a standout feature, allowing me to direct shipping emails to my 17TRACK tracking page instead of the carriers. Overall, 17TRACK is a highly satisfying and budget-friendly application that has transformed my store. It offers a comprehensive global order tracking solution, making order management easier and providing valuable analytics to monitor order statuses. I wholeheartedly recommend this app!

Risenty Store
United Kingdom
4 months using the app
October 21, 2023

17TRACK is a must have. Everyone in ecommerce knows how frustating paypal can be with money holds, but this app makes it really easy to get your money back by sending accurate tracking details to paypal.

I love how this app allows your customers to track their orders too. It saved me a lot of stress from answering emails

Omnifindsco
United Kingdom
2 months using the app

About this app

Launched

January 4, 2021 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow

Built by 17TRACK

About 17TRACK

4.9 average rating

3 years building apps for the Shopify App Store

Tian An Cloud Park,NO.2018,Xuegang Road, Shenzhen, GD, 518000, CN

Support

Send a message

+86 19926413620

intl@17track.net

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