17TRACK Order Tracking
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We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers.
A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.
1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a retention discount you never intend to deliver is bait and switch. Cancelled for good.
Dear User,
We sincerely apologize for the unpleasant experience you encountered. Thank you for taking the time to provide this honest feedback—we understand that the promised discount was not applied on time after you explicitly chose to continue your subscription, causing you distress and inconvenience.
Upon receiving your feedback, we immediately arranged for a Customer Success Manager to email you your exclusive discount code. Please check your inbox (and be sure to check your spam folder as well). If you cannot find the email or have any questions, please reply directly to this email or contact our official customer service channels, and we will prioritize your request immediately.
We have assigned a dedicated representative to follow up with you, and any future inquiries will be addressed promptly. Your feedback has also prompted us to re-evaluate our internal processes—we are currently optimizing our follow-up mechanisms to prevent similar oversights at the source and ensure that every promise is fulfilled proactively and in a timely manner.
Once again, we sincerely apologize and thank you for your patience and understanding.
Sincerely,
The 17TRACK Customer Service Team
I've been using **17TRACK Order Tracking** for my Shopify store, **himpall.com**, and it's been a great experience. The app works smoothly, provides accurate tracking updates, and helps keep my customers informed about their orders.
The support team is excellent and truly appreciates their customers. A special thanks to **Jay**, who was very helpful, professional, and quick to resolve my questions. His support made the experience even better.
I highly recommend this app to any Shopify store owner looking for a reliable order tracking solution.
good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers.
Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble.
use the app but bewarned... you'll have to do customer support's job for them ............................................
Dear User，
We have received your feedback regarding the duplicate email notifications and have taken it very seriously. Our investigation results are as follows:
Based on the screenshot you provided, the two email notifications in the image are different. One is a shipping notification, and the other is a shipments status (out for delivery) notification. The differences between these two notifications are as follows:
"Shipping Update" Notification—Triggered when adding or changing the tracking number or changing the logistics provider, informing the consumer of the order status.
Shipments status notification "Out for Delivery / Delivered" —Triggered when the package is in transit or has been signed for, informing the consumer of the package's transportation status.
If you have any further questions, please feel free to contact us. We will follow up on your request as soon as possible.
Best regards!
17track Customer Service Team
This app has made tracking my packages so much easier—intuitive, fast. When I ran into an issue with a shipment, Danica was incredibly patient and walked me through everything step by step until it was resolved.
We really like the 17TRACK order tracking app. Our company handles a high volume of shipping and receiving orders, and we’ve tried other tracking apps, but ran into issues with outdated information and limited features.
Since switching to 17TRACK, we’ve been very satisfied with both the app and the experience our customers are having. The technical support team has also been very helpful and responsive.
Super easy setup, syncs perfectly with Shopify and CJ tracking numbers. Tracking page looks clean. Great value on the Basic plan. Highly recommend for dropshippers!
17TRACK has been easy to set up on my Shopify store, and the tracking page widget works well. The support team was helpful and responded quickly when I needed help removing the branding. Good app for order tracking and customer updates.
Quick and easy with their support. This is an amazing app that keeps me organized with all the shipments I have. If I did not have this, I would've overlooked some packages that were not delivered. Highly recommend!
Odie from 17Track is super helpful! This is the best free apps I have ever used.
