17TRACK Order Tracking
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Reviews (3,106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for reducing customer inquiries about order statuses, enhancing customer satisfaction with real-time tracking updates directly on their websites. It features automated notifications and a branded tracking page, supports multiple suppliers and dropshipping, and integrates seamlessly with Shopify. The interface is user-friendly, and the support team is responsive, ensuring a smooth setup and reliable performance.
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When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.
Dear Customer,
Thank you for bringing the issue regarding last-mile tracking information display to our attention. We sincerely apologize for any inconvenience caused by inaccuracies in the tracking updates. Our technical team has already taken steps to optimize the system accordingly.
Our team has now fully resolved the display issue. The tracking page will accurately show both the initial carrier and the last-mile carrier information along with their corresponding tracking numbers. Additionally, the system notification issue regarding last-mile carrier details has been resolved.
We deeply regret any additional support burden this has placed on your team. With the implementation of these fixes, you and your customers will now enjoy consistent and stable tracking visibility throughout the entire delivery process.
We will continue to optimize system performance and maintain ongoing monitoring. If you have any further questions, our support team is always available to assist you.
Thank you for your valuable feedback, which helps us continuously improve. We value our partnership with you and are committed to providing you with reliable service.
Sincerely,
The 17TRACK Team
The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.
Game changer. I was tracking manually before and had no visibility. Now I have all info in one place, I can see where deliveries fail and fix them before they become a problem.
Plus, my customers can track their orders on my website which I was doing manually 1000 times a day.
Really, it's great.
Fairly easy to understand and use. One small issue is that the Royal Mail tracking numbers that my 3PL gets from MintSoft don't seem to be digested properly. But likely Royal Mail problem.
The features and the support of this app are great!
But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results.
There is a 3 to 6 hour de-sync from what the tracking on their main website
Echo was amazing, couldn’t do it any better. Thank you for having people like Echo. She was very patient, not too many like her.
Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours.
This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did.
They back up their refusal with a long list of situations where they won’t refund you, including:
If you used any of your tracking quota
If issues are caused by your store setup or other apps
If your business needs change
If you cancel or change your mind
Basically anything except a complete technical failure on their side
They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility.
Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us, and please accept our sincerest apologies for the unsatisfactory experience you encountered during the problem-solving process. We fully understand the disappointment and frustration caused by the recurring issues and delays in response.
1. Clarification Regarding the Issues You Raised
We have thoroughly reviewed the two issues you reported:
1) Tracking Page Layout Issue:
Initially, the page failed to adjust its height properly due to incomplete script code. Our support team first advised you to copy the complete code for configuration. After you reported the page loading abnormality on November 11, our technical team identified and diagnosed the issue within 5 hours, confirming that your store environment has specific compatibility requirements for iframe tags, which the original single-tag format could not meet. We promptly provided adjusted code in double-tag format, which successfully resolved the display issue on the same day. We sincerely appreciate your patience and cooperation throughout these adjustments.
2) Inconsistent Sender Display Issue:
We understand your concern regarding the inconsistent sender display. This situation occurs due to variations in how different email clients (such as Outlook, Enterprise WeChat Mail, and Hotmail) parse the sender field. We confirm that all emails were sent normally from the address you specified. However, differences in display logic across email service providers may result in the full domain field being shown.
This behavior is specific to email client interpretation and does not indicate a system functional defect. While we cannot directly control how external clients display this information, we will consider such cases in our ongoing product optimization efforts. You may also contact your email service provider to inquire about potential settings to adjust the display format.
2. Service Response and Refund Policy Explanation
We deeply understand your dissatisfaction with the time required to resolve these matters. Regarding the 72-hour refund policy, we would like to clarify that this period is calculated from the successful purchase date (November 6, 2025). Since your refund request was first made on November 11, which falls outside this window, it does not meet the standard refund conditions.
We fully acknowledge the shortcomings in our service response. The involvement of multiple agents and some delayed replies negatively impacted your experience. We sincerely apologize for this and are conducting internal reviews to improve our processes.
At the same time, we wish to emphasize our commitment to resolving every issue. For example, when you reported the tracking page abnormality on November 11, we responded promptly and provided a complete solution as quickly as possible. We assure you there was no intentional delay, and we continue to attach great importance to all matters you've raised.
3. Compensation Proposal
Although your case doesn't qualify for a direct refund under our policy, we would like to offer the following compensation in recognition of your feedback and to address the service shortcomings:
- Additional tracking quota for you;
- Dedicated support channel** to ensure priority handling and dedicated follow-up for any future issues.
We truly value your trust and sincerely hope to rebuild your confidence through our continued service improvements.
If you accept this proposal, please reply to confirm, and we will immediately process the quota allocation and arrange subsequent support. We remain open to any additional suggestions you may have.
Once again, we extend our sincere apologies and thank you for your understanding.
Sincerely,
17TRACK Customer Support
Denver from the 123 Tracking App team was an absolute legend.
I was pulling my hair out trying to link the app to my Shopify store, but he jumped in and sorted everything out in minutes. Super efficient, incredibly patient, and made the whole thing feel easy.
He knew exactly what he was doing and walked me through every step. Top-tier service!
Highly recommend reaching out to him if you need help with your setup. Five stars! "
Thank you, Val! We use 17track, but we've never studied its settings before.
It was truly starting from scratch, and I appreciate Val's patience. I've set up multiple shipping reminders now. I think our customers will be even happier!