17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,543)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and effective customer support, which streamline the tracking process and enhance user experience. They value the real-time tracking, easy integration with Shopify and PaySync, and the free plan option, especially beneficial for small businesses. Features like multi-carrier tracking, customizable tracking pages, and notifications reduce customer inquiries, improve communication, and boost customer satisfaction and sales.

January 24, 2025

JAY was great and very helpful and patient with me. I don't know how many times she explained it to me, sent me links and videos, and I finally installed everything. And it works! Thank you very much <3

ToTu Kids
Poland
About 2 years using the app
Edited January 4, 2025

17TRACK Order Tracking is a great app that makes it easy to track all my products. It's very easy to use, and the tracking information is always accurate. I recommend it to anyone who needs to track orders. My customers get the right information on their delivery. It's a must-have for any Shopify store owner.

NewInov8
United States
11 months using the app
January 15, 2025

Absolutely love 17 track has made my post purchase experience much better and customers are happier! I definitely recommend installing the app in order to improve your customer experience automatically and proactively

Shehealth
United States
About 1 year using the app
December 16, 2024

We've been using it for a long time, and it works perfectly in every aspect. The customer support team always responds promptly. Anyone in need of this kind of program can definitely use it. Thank you, 17TRACK!

MPM Motorcycle Mat
United States
Over 1 year using the app
December 20, 2024

Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.

BJS Inc.
United States
10 months using the app
November 28, 2024

Good app, and we’ve just started using it, but sometimes tracking updates are delayed, and certain orders don’t always appear in the 17track list for tracking.

When this happens, you may need to reach out to their support team, but they are quick and responsive. I recommend this app if you’re dealing with international shipping and packages are handed off between different delivery companies. It’s convenient to have everything in one place.

Additionally, the free plan works great for small businesses managing up to 50 orders a month.

Embroplace
Portugal
About 1 month using the app
November 15, 2024

After setting up 17TRACK as advised by our 3PL partner I have contacted support a number of times and despite being on the lowest plan the support has been excellent. They understood my questions, situation and requirements well. The advice given has helped in so many ways. Thank you to Jay, Bianca, Denver and Emily. Even on the lowest paid plan the app works well for what we need. Once we are in a position to upgrade we will, and thus be able to take full advantage of the features such as analytics and more.

ROLLAER
Ireland
About 2 months using the app
December 17, 2024

I used to recommend this app to my clients before when developing dropship stores. I also used it to my stores as it is a good app and feature rich.

Espreszo Grounds
Philippines
5 months using the app
November 26, 2024

Great Service by Denver at 17Track!
Denver from 17Track provided excellent support throughout my shipment tracking process. The updates were timely and accurate, and Denver’s assistance ensured I had a seamless experience. Highly recommend their service for reliable shipping updates!

ALovelylook
United Kingdom
7 months using the app
December 7, 2024

17TRACK is super convenient and easy to use. It supports tracking from many carriers, and the updates are always accurate. Highly recommend this app for anyone who shops online!

PopFanPrints
United States
2 months using the app