17TRACK Order Tracking

App was allegedly hacked and malicious code was installed onto our site. It is still unclear what exactly happened but this app was one of many to be hit recently. I will never trust it again. I have now switched over to CWILL and after setting that up, I've realized I should have switched a long time ago. This app is awful in comparison. A week ago I ran a test. I pulled up 20 random orders; 10/20 showed no results on the tracking page (these are all orders which are in transit/delivered so should pull info), and 6/20 took 15+ seconds to load results. In summary, this app didn't work literally 50% of the time (this was mostly with Fedex tracking numbers), was very slow, and recently had a major security incident.

Essential to our operation, 17track is an exceptionally useful app that has been saving our business both time and money on a daily basis.

Great tracking solution for our Shopify store

17TRACK has been a great addition to our Shopify store. It makes it much easier for our customers to track their orders and gives them a clear view of their shipment status throughout the delivery process.

We especially like the clean tracking page, broad carrier support, and the ability to provide a more professional post-purchase experience. The setup was straightforward, and the app has helped reduce basic “Where is my order?” inquiries from customers.

Overall, a reliable and user-friendly tracking solution that we would recommend to other Shopify merchants.

Unfortunately, the app has some frustrating issues that remain unresolved despite contacting customer support.

Some orders correctly redirect customers to our branded tracking page, while others unexpectedly send them to the 17TRACK Shopify app listing instead. This inconsistency creates a confusing customer experience and makes our store look unprofessional.

I've been in contact with support, but so far no solution has been provided.

It's disappointing because the app has potential, but reliable order tracking is essential for any e-commerce business. If the issue isn't resolved, I'll probably have to look for an alternative.

This is not a modern app at all!

In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page.

For an e-commerce business, that level of limitation is simply not acceptable.

Easy to use, also easy to add to your website for tracking. For orders you just have to press sync now to sync up all the orders till date.

Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.

A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.

The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.

Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.

This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.

it automatically syncs the tracking within my storefront and saves time.

Great app, easy to use and let's users track their orders very efficiently while remaining on your website. Quick support. Recommended.