17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,647)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its real-time package tracking and streamlined order management, especially useful for international shipping. Its user-friendly interface and customizable tracking page enhance customer satisfaction, while integration with PaySync simplifies transaction management. The free plan supports up to 50 orders monthly, ideal for small businesses. Merchants also praise the responsive customer support, which reduces customer inquiries and eases service operations.
Refine
-
By rating
JAY was great and very helpful and patient with me. I don't know how many times she explained it to me, sent me links and videos, and I finally installed everything. And it works! Thank you very much <3
Absolutely love 17 track has made my post purchase experience much better and customers are happier! I definitely recommend installing the app in order to improve your customer experience automatically and proactively
We've been using it for a long time, and it works perfectly in every aspect. The customer support team always responds promptly. Anyone in need of this kind of program can definitely use it. Thank you, 17TRACK!
17TRACK Order Tracking is a great app that makes it easy to track all my products. It's very easy to use, and the tracking information is always accurate. I recommend it to anyone who needs to track orders. My customers get the right information on their delivery. It's a must-have for any Shopify store owner.
Customer Service is fantastic! Odie helped me figure out what was wrong and how to fix it. 5 stars for customer support!
Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.
"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer,
We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.
As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.
Thank you again for your suggestions and wish you a have a good time.
Best Regards
17TRACK
I used to recommend this app to my clients before when developing dropship stores. I also used it to my stores as it is a good app and feature rich.
Highly recommend this tracking app! Customers have complimented it and great customer service. Highly able to customize it!
Good app, and we’ve just started using it, but sometimes tracking updates are delayed, and certain orders don’t always appear in the 17track list for tracking.
When this happens, you may need to reach out to their support team, but they are quick and responsive. I recommend this app if you’re dealing with international shipping and packages are handed off between different delivery companies. It’s convenient to have everything in one place.
Additionally, the free plan works great for small businesses managing up to 50 orders a month.