17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,661)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time package tracking and streamlined order management, especially useful for international shipping. Its user-friendly interface and customizable tracking page enhance customer satisfaction, while integration with PaySync simplifies transaction management. The free plan supports up to 50 orders monthly, ideal for small businesses. Merchants also praise the responsive customer support, which reduces customer inquiries and eases service operations.
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Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.
Dear customer,
We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday.
Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund.
We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback.
Feel free to contact us with any questions, we will continue to solve your problems through online chat and email.
Best Regards
17TRACK
After setting up 17TRACK as advised by our 3PL partner I have contacted support a number of times and despite being on the lowest plan the support has been excellent. They understood my questions, situation and requirements well. The advice given has helped in so many ways. Thank you to Jay, Bianca, Denver and Emily. Even on the lowest paid plan the app works well for what we need. Once we are in a position to upgrade we will, and thus be able to take full advantage of the features such as analytics and more.
I’ve been using 17TRACK Order Tracking for a week, and it’s been really useful. It tracks all my orders in one place and provides real-time updates. So far, it’s reliable, and I would recommend it for efficient order tracking
Jay was amazing this app is awesome would highly recommend great support
good, although the solution wasnt what I needed
Works great. Perfect app for tracking. I just wish they allowed more packages to be tracked for cheaper
A very useful plugin that saves me a lot of time. Highly recommended! The customer is also very satisfied.
Their customer service is very good and timely. You can also ask questions via online text + paste pictures, which is very easy to use. The logistics service is also very good.
Huge shoutout to the 17TRACK support team! I ran into a technical issue with the plug-in on my Shopify store and reached out for help. They (Denver, Danica and Abby) got back to me super fast and had everything fixed within a few hours—talk about amazing service!
The app itself is awesome for tracking shipments, and knowing their support team is this quick and reliable makes it even better. If you're running an online store and need a solid tracking solution, I highly recommend 17TRACK.
Thanks again for the great support! You guys rock!
17TRACK is the best app for order tracking, The only problem for us is that the quota is not enough :( Next year's subscription will be upgraded again