TikTok

Easy to install and connect to my Shopify store. Product sync worked well and setting up TikTok ads was straightforward. Good option for testing products and reaching shoppers on TikTok. Would recommend to anyone starting out with dropshipping.

TikTok Shop’s seller verification and appeal system fails small business owners completely. The document request process is poorly defined, and support agents provide non-specific, canned responses that fail to explain why submitted documents are rejected.

Requiring store owners to submit extensive personal identity and supplier records without providing a clear, transparent compliance path is unacceptable. The seller support experience needs a complete overhaul to provide clear requirements and real human assistance rather than dead-end automated responses.

Beyond the documentation issues, I experienced severe formatting glitches when creating collections. When I requested help, support asked for screenshots, then demanded I record multiple videos as their video size requirement was small, note the screen shots showed the same issue, to demonstrate their own system errors. The app is completely non-user-friendly and not worth the development time I wasted. My appeal was not approved despite providing proof of ownership, and if this isn't resolved soon, I will be closing my store permanently.

HORRIBLE, HORRIBLE, HORRIBLE. We couldn't find any quality profile to work with (unsurprinsingly) so requested for our seller account to be closed, that was four months ago. Nothing was done and they continue to waste our time. Customer service is horrible, we rarely get answers and when we do they are idiotic/generic answers. Our account manager was no help and disappeared the moment we asked for our account to be closed. Horrible company that just wants your money and data