Reviews (303)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automation capabilities that simplify integrating Shopify sales data into QuickBooks and Xero, enhancing bookkeeping accuracy by effectively categorizing transactions like fees and discounts. Its transaction mapping and reconciliation features are particularly beneficial for e-commerce businesses dealing with multiple payment gateways. Additionally, the support team is praised for being responsive and knowledgeable, providing essential assistance in setup and troubleshooting, which contributes to the app’s reliability and effectiveness in managing complex e-commerce bookkeeping.

March 4, 2021

We're using A2X to link our Shopify store to our Xero accounts. The COGS reporting doesn't link automatically into the costs held in Shopify, which is very frustrating, and it also doesn't support category tracking. I'm surprised that neither feature was part of the minimum viable product for A2X as both seem like a basic requirement to me. Apparently the automatic link is under development, but there's no information from the support team on a planned release date. We're looking at other options now.

All Good Things
United Kingdom
3 months using the app
May 11, 2020

This is a must have not a nice to have application. It makes bookkeeping so much simpler. Using a2x with xero is the only way to go to keep your accounting in order. highly recommend it.

Coveted Gift
United States
3 days using the app
March 6, 2021

It was easy to connect everything but nothing would sync in the free trial. The basic plan didn't do anything either. Getting help from the site took hours and still wasn't helpful. Not worth it.

Hammer & Stain Phoenix
United States
2 months using the app
A2X Software Limited replied March 15, 2021

Hi,
Thank you so much for your review.

We are very sorry to hear that you had unpleasant experience when trying to test our A2X integration, and that the support you received was not helpful.

We would love to meet with you in the video call, where we can answer all of your questions and assist you with setting up your account. We are absolutely confident that this would give you more clarity on the tool itself and confidence to use it, as well as show you the numerous benefits of automating your e-commerce accounting with A2X.

Setting up the new tool can always be a little overwhelming, and we would love to provide you with one on one support, especially in those initial stages.

Kindly reach out to us anytime at support@a2xaccounting.com and we can setup a call to meet and work together on the actual setup of your account.

With warmest regards,
A2X CS Team

May 26, 2020

Very easy to use and has saved me a lot of time with reconciliations, no errors or discrepancies, very happy :)

Cactus Outdoor
New Zealand
About 22 hours using the app
December 14, 2021

Super easy integration and set up across multiple channels - hopefully performance continues in the same nature.

Bearhug
United Kingdom
About 22 hours using the app
April 7, 2022

I've used A2X with another bookkeeping client to record all the details related to sales deposits with much success. Now I've just added a new client. It was so easy to get the connections between A2X, Shopify and QBO set up. In less than 2 hours, the set-up was complete, the transactions for 3 months' deposits were entered in QBO, and I had completed the Sales tax records - which anyone who sells across Canada knows can be tricky - but no problem at all with this set-up. A real-time saver!!!!

The Whimsical Crispie Co.
Canada
About 9 hours using the app
A2X Software Limited replied May 29, 2022

Wow! This is amazing - thank you for taking the time for this review and for putting it all in hours.

It means a lot for all of us to see it in numbers - as numbers are what we love - especially when they reconcile :)

As you mentioned, anyone selling across Canada is aware of all complexities, and we are always eager to learn more and see how A2X can make it all as automated as possible while maintaining accuracy.

Thank you for your trust and for helping us grow - we wish to do the same and you can always count on our support team to help you grow your client base while becoming an A2X expert along the way :)

March 14, 2021

Not having a capability of sending individual invoices and customer data from Shopify to Xero made this app no good for our requirements. It would work ok for someone just looking for a bulk payout reconciliation but not individual invoices.

Walters Fencing
Australia
5 days using the app
A2X Software Limited replied March 15, 2021

Hi there,
Thank you so much for your review and details shared.

You are correct, A2X will fetch the payout data that contains all your individual orders, however A2X will not post the data as individual orders to the accounting system. We do not send individual orders to the accounting system and therefore the level of detail for invoicing customers is not in A2X.

The fact that we consolidate the data is one of the main features of A2X, so we have sellers using A2X processing just a few hundred orders a month right up to hundreds of thousands of orders per month, and the beauty of A2X is that they never have to change systems as they grow.  Our main focus is the overall accounting data as this is what allows you to easily reconcile and have accurate, compliant accounting without having to duplicate individual orders and customer info that is captured and held in Shopify.

A2X will create an invoice per payout. If the payout covers a period inside of one month, then A2X will create one invoice. If it covers a period which spans over two months, then it will create two invoices in Xero (one for each month) to ensure your sales and fees are accounted for in the correct month. 

A2X will fetch the payout data that contains all your individual orders, however A2X will not post the data as individual orders to the accounting system. 

The main reasoning behind that is:

a) We have found that when doing Shopify accounting based on order data it is extremely hard to ever correctly reconcile to the payments in your bank account
b) Cloud accounting packages generally recommend against having too many transactions in your accounting system - your accounting system will never get clogged up. As your Shopify business grows, the large number of invoices becomes increasingly difficult to manage and less useful for management reporting. For example, if you have 100's of orders per day, you likely do not want to review each one within your accounting system but you do need complete confidence that Shopify paid you the correct amount and how that payment reconciles to your sales and fees.

A raw settlement file containing all individual transactions will be available for you to download from A2X for your records. This file will also be sent over to Xero attached as a file named 'settlement-report.txt' for audit purposes.

Kindly reach out to us anytime at support@a2xaccounting.com if you would like to discuss any of our features or integrations, we are all happy to help where we can.

With warmest regards,
Jana K.
A2X CS Team

April 1, 2021

So far my experience has been great. Setup was easy and customer service has been great. Looking forward to see how it works on the long run.

Care
United States
2 days using the app
August 9, 2021

Its a great way to keep on top of all things financial, takes just a few minutes and it's done. A2X has worked well for me on my other eCom platforms so it seemed like a natural addition to Shopify.

Nolava Designs
Australia
About 1 hour using the app
Edited March 21, 2020

This may be a good app, but it doesn't make the pricing clear until you get it installed and connected to your QB account. Then you find out everything you can't do until you pay for an A2X account in addition to your QB subscription. All it says on the Shopify App Store page is "free to install, Pricing tiers based on orders volume". Why not make the pricing clear from the beginning? I'll use something else that is upfront about their pricing.

Atlas Menswear
United States
34 minutes using the app
A2X Software Limited replied April 28, 2020

Hey, thank you for leaving your review and for making us aware of this problem. We have now updated our listing to show the tiered prices of A2X. Sorry for any confusion caused. Please email me at ellen@a2xaccounting.com, I hope we can work something out and rectify your experience.