Reviews (391)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and robust CRM capabilities, noting improvements in email marketing and customer relations. They value the automation recipes, segmentation, and tracking features, along with user-friendly setup and effective customer support. The app is also praised for its beautiful email templates, powerful automation for abandoned cart recovery, high email deliverability, and continuous feature updates.

Edited December 10, 2020

Love this app and its integration to ActiveCampaign. It makes it easy to track purchases, add products to emails (my favorite feature!), create segmented lists, and track your customer's journey throughout your website. The only reason I'm not giving it 5 stars is because it doesn't add the customer's mailing address into your ActiveCampaign account, whereas other CRM-Shopify integrations have, which was a nice bonus.

Swax Lax LLC | An Official Training Partner of US Lacrosse
United States
Over 4 years using the app
April 21, 2024

The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify.

I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration.

(Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)

The Disobedient Business® Co. Bites Shop
United Kingdom
5 months using the app
August 24, 2021

We love how easy the templates are to use and the creative designs that appeal to our customers. We appreciate the flow and funnelling.

Valour Sport
Australia
About 4 years using the app
December 17, 2020

The app is great. It definitly works great with Shopify. If you're looking to work with automations, ActiveCampaign is the best option.

BRAVEMAN LEATHER GOODS
Brazil
About 4 years using the app
July 27, 2021

We use this as our main CRM tool. We are able to segment our entire customer list based on what the customer does. for instance, if they buy certain coupon codes, discounts, upsells, down sells. If you keep all this data about the customer by tagging them, you can really tell a lot about the customers' behaviors and market to them the way they like. It's better sales for you and less annoying to the customers.

EnduroSport
United States
About 4 years using the app
January 15, 2021

We use the software mainly to send out informative emails, haven't much done the automatic part yet. The reach of the emails is good (won't go to spam like in some platforms).

THERA
Finland
Over 3 years using the app
Edited May 4, 2021

The more we use automation, the smarter is our job! Don't work hard anymore, but easier thanks to AC

My Cooking Box
Italy
Over 3 years using the app
October 15, 2021

Links well with the Shopify store making triggers and automations simple. Would like to see more integration with products and collections similar to MailChimp though. Overall great customer service, and worth the price.

Sweat Society
Canada
Over 3 years using the app
April 15, 2021

Great customer service, local to us in Australia. It's such a welcome change to the email app we used previously.

The Wholefood Collective
Australia
About 3 years using the app
December 17, 2020

Easy to set up and connect our shopify store to Active Campaign. While product confirmations still come out of shopify, our follow up automation series is neatly flowing. Plus the form set up is simple and great!

Zero Waste
United States
Almost 3 years using the app