ActiveCampaign Email Marketing

STAY AWAY FROM ActiveCampaign!!! I was a customer for over 3 years. Let me tell you this is a weak product from a bloated company that does not care about their customers. It is extremely hard to cancel your account and they use all the tricks in the book to take advantage of customers and hide behind fine print policies. This product costs waaaaaaay too much for what they can do. It was ok when there weren't many other options for email but now you are just flushing your $$$ down the drain. I was finally able to cancel and now am just using shopify email which has pretty much all the same features and automation that is FREE. It is ridiculous these guys are still in business. Don't waste your money on ActiveCampaign. It's like climbing on a sinking ship that doesn't have any life rafts.

Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt.
Es verspricht viel, lässt aber sehr zu wünschen übrig.
Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat.
Die Software hat etliche Bugs und Fehler.
Die Ladezeiten der Seiten ist extrem lang.

Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern.

Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen.

Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.

I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming.

Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.

We have a lot of problems with this basic and non configurable integration.

This app is very underdeveloped. Highly limited for example, there in no product personalization, very little ability to control or edit logic, no ability to control time of day of automation sends. You will end up spending a lot of month on other apps and developers to get anything more sophisticated than sending a welcome email. Support does not exist, you will be passed around the company from person to person being told no one can help. We have been wait 3 weeks and we still cant get any old shopify data. Be aware they are very good at marketing themselves but the product is very basic.

Disgusted! bad service, they had a problem and in a month they took me 4 times the cost of the subscription of my credit card.
They blocked my account and then unblock it a week later for no reason and, moreover, I have been waiting for compensation for 2 months but nothing.
Disgusted!

Its not worth it. First of all u need to upgrade AC to even use this app (so 70$ instead of 15$ per month) Second, every customer is created under an "account" in AC. That means the business name your customer enters during purchase. If you have B2C customers (like most of us who use shopify) Your customer will leave that empty and every single customer is subscribed to a noname account on AC. I contacted support, there is no way to change that. It´s plain idi0tic.

Really struggling to integrate ActiveCampaign with two of my Shopify stores even with the assistance of a high level AC agency. Not getting assistance - could someone from ActiveCampaign please contact me as really want to start using what I have been paying for. I am on a Plus Plan and cannot get any assistance. Email is hello@snoozeshadeusa.com
Thanks

Nunca pude configurar la herramienta, tomaron mi número de Tarjeta de Crédito y llevo seis meses con cobros automáticos sin poder desconectar la cuenta!!! No recomendada!!

Never buy it !! It is a scam!
I have paid for this app yearly. But this app still deducted me every month $367 !!
Please refund me !!!!
The app charged me more than $1,000.
I have contacted you several months, and get no solution.

This app still charged me $367 this month.

I have sent a help request to you fifteen days ago, contacted you several times, and never get a reply. Bad APP, Poor service, never use it !!