Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, robust automation, and user-friendly email builder. They value its detailed analytics, reliable customer service, and customer segmentation for targeted marketing. The app's affordable pricing and quality onboarding process are also appreciated.

July 27, 2021

I'm sad to say: the "deep integration" with Shopify doesn't work. I did 1:1's, classes, everything - in a year on the $300/mo plan, I couldn't get one bit of Shopify data to come across. That makes Active Campaign not useful as a CRM for us. I invested a lot of time, and $3,500, to get it set up. And it just didn't work.

Helliemae's Caramels
United States
Over 2 years using the app
ActiveCampaign replied July 27, 2021

Thank you for taking the time to share this feedback. We're sincerely sorry about the challenges that you have been experiencing. A member of our team will be reaching out to you via email shortly about helping you resolve this. We appreciate your patience!

- Your friends at ActiveCampaign

August 18, 2021

Great service up to the point when you commit to the paid plan... after that my account manager disappeared, passed on from one rep to the next. Ended up costing us $600 USD and we didn't send a single e-mail or gain any insight. This app is definitely not for small businesses trying to simplify. It needs a lot of your time and has a steep learning curve.

Untamed Feast Inc.
Almost 2 years using the app
ActiveCampaign replied August 19, 2021

Hi there!

Thank you for sharing your honest feedback — this is certainly not the experience we want our new customers to have. A member of our team has reached out to you via email about setting up a 1:1 account strategy session. We'd love to help you achieve success with ActiveCampaign, so if there is anything else we can do to make it happen, please let us know!

— Your friends at ActiveCampaign

Edited August 17, 2020

We had an initial review of 5 stars and now we are revising it to 2 stars and here is why -> we chose Active Campaign (over Klaviyo) over a year ago and used Active Campaign considerably during the time. We were quite satisfied until we started running into regular issues related to fonts / design and lately integration issues (with pop ups, etc.) to the point where we could not send emails, which obviously defeated the whole purpose of using Active Campaign as an email automation and of course lost sales. I must say the Product & Technical support was also quite ordinary - no real urgency or genuine attempt to actually fix our recent issues. On a side note, we were never really convinced with the ease of reporting / performance via AC but that wasn't a showstopper - sure, everything was possible to analyse, just in a very clunky way.

So, recently we migrated to Klaviyo (price wise its the same BTW) and wow, we are thinking why didn't we do this earlier? Of course both platforms can do pretty much all of what is generally required, but if you are an eCommerce brand I would recommend Klaviyo for sure. It's always hard to explain until you use both but basically all the issues I mentioned above are a non factor when it comes to Klaviyo, the analytics and reporting is simply amazing and it has a nice clean modern feel to it, particularly for setting up flows & reporting and above all no technical issues yet (fingers crossed!) - as in, we can actually send emails when we want and how we want and analyse the performance quite easily.

Hope the above helps in making a decision for ecommerce stores and brand owners.

Bhumi Organic Cotton
Over 1 year using the app
ActiveCampaign replied September 3, 2020

Thank you for taking the time to leave this valuable feedback! Our team is always looking for ways to improve, and your feedback is a great insight into how we can do better. We're sorry to hear that things didn't work out, but if you have any questions in the future, please don't hesitate to reach out to the team.

-Your friends at ActiveCampaign

January 25, 2021

Very bad. Abd. Cart is not working and customer service is very slow. I have also tried to contact an account with many contacts and they do respond quickly.

Painting Expert
About 1 month using the app
ActiveCampaign replied February 3, 2021

Hey there, thank you for taking the time to leave this review, and apologies for the trouble you're experiencing! It looks like your issue is being investigated by the Technical team, and they will continue to work until your issue is resolved. Please feel free to reply to the email thread with any additional questions!