Reviews (391)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and robust CRM capabilities, noting improvements in email marketing and customer relations. They value the automation recipes, segmentation, and tracking features, along with user-friendly setup and effective customer support. The app is also praised for its beautiful email templates, powerful automation for abandoned cart recovery, high email deliverability, and continuous feature updates.

April 22, 2020

I've been using Active Campaign for years, so I was thrilled when they created a Shopify app. We made the decision to go with Active Campaign over Klaviyo, after it was apparent that AC would provide us with better funnel flows and capabilities. I would encourage anyone who needs a highly capable email newsletter or automated email provider go with AC, who has been fantastic to work with, responsive and constantly seems to be actively adapting to changing market conditions. I've tried many, many email providers before, and I always come back to AC-- I've decided to stick with them for the forseeable future even as our shop has outgrown many of the other platforms. I see Shopyify + AC being a winning combination for my store-- we even have a 13% recovery rate on the abandon cart sequence we set up thanks to AC's great deliverability!

The Contract Shop®
United States
Over 1 year using the app
March 12, 2020

ActiveCampaign is fantastic. Best Email Automation, and wonderful CRM. CRM is extremely customization. There's almost nothing you can do!

c21bb
United States
Over 1 year using the app
March 9, 2020

Works great! Adds purchase data to email campaigns and creates new opportunities for email automations based on customer behavior in the shop.

Free the People
United States
Over 1 year using the app
Edited January 14, 2021

I use this app to help me to track better and i love it verry much i grow my sell my customer love

Wonder Woman Box
Canada
Over 1 year using the app
December 22, 2020

The app works great! Its integration with Shopify is especially useful with segmenting customers. That way you can send specialized emails to certain people like if someone hasn't used a specific coupon, you can send an email just to them.

Art of Henry
United States
Over 1 year using the app
July 31, 2021

I use ActiveCampaign to maintain and grow my Shopify store's list of customers and fans. The flexibility and customisation options available are amazing. We tag our contacts based on actions they take in our automations. We created these automations to do all sorts of things. As we didn't have the time to create these ourselves, we hired a firm from the AC accredited professionals, which was an excellent solution. These automations are evergreen so it was a very good investment to have then created for us. Because of the loss of tracking forced by Apple with their iOS 14,5 update onto Facebook ads, we now use AC to see what actions our contacts have taken. To add to this, we've also created ad-hoc campaigns to email our lists, base don the segments they're in. To sum it all up, AC is a fantastic solution for us to manage our contacts such as customers and to stay in touch with them in any way you can think of.

Pampered Puppers
Australia
Over 1 year using the app
February 24, 2021

Active Campaign has been such a helpful business tool. It's been so convenient for marketing emails and the support team is so helpful. I would highly recommend using AC for your business.

Lakhany Law
United States
Over 1 year using the app
Edited January 27, 2021

This is a big step up in utility, complexity, granularity and (most importantly) ROI from our last email marketing tool. As sophisticated and robust as automations are the interface is reasonably intuitive, and support has been excellent with trouble-shooting. We've not gotten close to the limits of what AC can do, which strangely makes us wonder if what we have managed to map out is indeed the best, most efficient way to get to across any goal line. So, there may be a few redundancies in our automations, but they still work just fine so we've stopped being afraid to wade in and add actions and conditions.

Brooklyn Copper Cookware
United States
Over 1 year using the app
July 28, 2021

ActiveCampaign has been an integral part of our overall marketing strategy and has helped drive leads, revenue, and new customers to our business. I highly recommend ActiveCampaign Email Marketing Automation for every business looking to level up their email marketing strategy!

Sphero
United States
Over 1 year using the app
June 26, 2022

Activecampaign is probably the most powerfull and complete CRM to have fully integrated with your store. On my case it has not only allowed me to built incredible automations to keep conversations alive and drive revenue, but also I can now manage B2B pipeline professionaly.

Simplify Ecommerce
Panama
Over 1 year using the app