Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

March 12, 2020

ActiveCampaign is fantastic. Best Email Automation, and wonderful CRM. CRM is extremely customization. There's almost nothing you can do!

c21bb
United States
Over 1 year using the app
March 9, 2020

Works great! Adds purchase data to email campaigns and creates new opportunities for email automations based on customer behavior in the shop.

Free the People
United States
Over 1 year using the app
Edited January 14, 2021

I use this app to help me to track better and i love it verry much i grow my sell my customer love

Wonder Woman Box
Canada
Over 1 year using the app
December 22, 2020

The app works great! Its integration with Shopify is especially useful with segmenting customers. That way you can send specialized emails to certain people like if someone hasn't used a specific coupon, you can send an email just to them.

Art of Henry
United States
Over 1 year using the app
July 31, 2021

I use ActiveCampaign to maintain and grow my Shopify store's list of customers and fans. The flexibility and customisation options available are amazing. We tag our contacts based on actions they take in our automations. We created these automations to do all sorts of things. As we didn't have the time to create these ourselves, we hired a firm from the AC accredited professionals, which was an excellent solution. These automations are evergreen so it was a very good investment to have then created for us. Because of the loss of tracking forced by Apple with their iOS 14,5 update onto Facebook ads, we now use AC to see what actions our contacts have taken. To add to this, we've also created ad-hoc campaigns to email our lists, base don the segments they're in. To sum it all up, AC is a fantastic solution for us to manage our contacts such as customers and to stay in touch with them in any way you can think of.

Pampered Puppers
Australia
Over 1 year using the app
February 24, 2021

Active Campaign has been such a helpful business tool. It's been so convenient for marketing emails and the support team is so helpful. I would highly recommend using AC for your business.

Lakhany Law
United States
Over 1 year using the app
Edited January 27, 2021

This is a big step up in utility, complexity, granularity and (most importantly) ROI from our last email marketing tool. As sophisticated and robust as automations are the interface is reasonably intuitive, and support has been excellent with trouble-shooting. We've not gotten close to the limits of what AC can do, which strangely makes us wonder if what we have managed to map out is indeed the best, most efficient way to get to across any goal line. So, there may be a few redundancies in our automations, but they still work just fine so we've stopped being afraid to wade in and add actions and conditions.

Brooklyn Copper Cookware
United States
Over 1 year using the app
March 11, 2020

We've been using ActiveCampaign for over 5 months now and we've never been disappointed. Their customer service is top-notch and always dependable. Not to mention their email automation feature is the best out of all the ESP's that are available on Shopify.

Life Like Pillows
United States
Over 1 year using the app
March 6, 2020

ActiveCampaign is simple & feature rich. Connects with Shopify very easily. No problems. The price is competitive for the feature set.

The Casery
United States
Over 1 year using the app
July 12, 2021

By far the best email tool, I used so far. Makes it very visual and easy to use. Still quite expensive, but it is worth it

NatuRise
Germany
Over 1 year using the app