Reviews (390)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its seamless Shopify integration, making it easy to set up and manage email marketing campaigns. They appreciate its effective automations, such as abandoned cart sequences and customer segmentation, which enhance customer engagement and sales. The platform is recognized for its user-friendly interface and responsive customer support. It offers cost-effective pricing with comprehensive features like CRM integration, advanced automations, and detailed reporting. Continuous updates and improvements keep the tool versatile and effective for email marketing and customer relationship management.

March 6, 2020

Integration is very smooth and has worked without any significant hiccups since implementing. This has been beneficial for our business in many ways.

Avatar Nutrition
United States
Almost 5 years using the app
April 28, 2020

We love ActiveCampaign! The integration allows us to easily track and manage our different Shopify instances and implement advanced email automations.

Notion
United States
Almost 5 years using the app
March 10, 2020

ActiveCampaign made the transition from Mailchimp a breeze. Our brand was leaving 2 services behind that served different purposes to use only ActiveCampaign. Our account reps have been great at answering all of our questions. My biggest area of improvement would be to add in more contemporary templates and make the drag and drop feature when building out campaigns a little less clunky. However, I will say that our deliverability rate has improved exponentially so, if my only complaint is a minor aesthetic one - I'll take it! :) Thank you for all of the assistance.

Orchard Corset
United States
Almost 5 years using the app
March 6, 2020

Bayberry Cottage

I love using Active Campaign! Their fully automated emails take my potential clients through getting to know my business and take new clients through their onboarding process. Today I changed my lead magnet with the season and quickly and easily changed my automated emails to match. Great reports so I can easily see how effective my campaigns are too.

Bayberry Cottage
United States
Over 4 years using the app
August 2, 2021

I use Active Campaign as my CRM after switching from Drip. There is NO comparison! It integrates seamlessly and easily with Shopify to nurture and enhance the customer relationship and experience.

FREEaliTEA
United States
Over 4 years using the app
March 9, 2021

I have used AC for 5 years and have spent lots of time talking with staff about tools and have learned so much! I am asking for new tools and they listen and sometimes implement them for me. great company

Livnfresh.com
United States
Over 4 years using the app
Edited March 6, 2020

We've been using activecampaign's deep integration with Shopify since the start. It provides great workflow benefits, especially for contact automations, cross sell to customers, and cart abandonment processes,and support has been excellent.

cobb london
United Kingdom
Over 4 years using the app
September 21, 2020

I've used a few different email platforms and so far we really enjoy ActiveCampaign. It is on the pricier side but you get a lot of features which are unique to the service. I also enjoy that they're constantly innovating and releasing new features. I would recommend this for more established businesses.

Rage Nation Apparel
United States
Over 4 years using the app
Edited March 10, 2020

Highly Recommend:
I have really liked Active Campaign and what it is allowing me to do with my Shopify store. I can automate emails to go out, which saves me a lot of time & energy. The staff is super supportive & responsive which means a lot.

I was given an incentive to do this review, but my review is honest. I’ve only had one minor glitch and it was dealt with swiftly. I highly recommend this to anyone. Worth every penny!

Schnee Way
United States
About 4 years using the app
March 30, 2020

We use this app to re-market to our customers, and build our database. The app is easy to use and integrates well with our Shopify store. The only limitation we find with Active Campaign is that we cannot track customers who do not have an email address (we have a few customers that do not actually have emails). On the whole, however, the app is so easy to use and it really increases our productivity.

Pacey MedTech
Canada
About 4 years using the app