Reviews (391)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business growth through increased sales and improved customer engagement. They appreciate its seamless integration with Shopify and robust features like advanced email automation, customer segmentation, and behavior tracking, which help enhance conversion rates. The app is also noted for its scalability and reliable performance, handling a large volume of contacts as businesses grow. Additionally, the responsive customer support is frequently praised for assisting merchants in maximizing the use of the platform’s comprehensive automation capabilities and customization options.

April 19, 2021

AC has allowed us to recapture potential lost sales thru a cart abandonment sequence. I didn't realize how it was performing until I looked into the stats and was pleasantly surprised. We then added some question forms and embedded them in a funnel and the data we've been gathering has been incredibly eye opening. We are looking forward to now leverage the tool further and close more sales.

Running Is My Passport Store
United States
Almost 5 years using the app
March 6, 2020

Integration is very smooth and has worked without any significant hiccups since implementing. This has been beneficial for our business in many ways.

Avatar Nutrition
United States
Almost 5 years using the app
April 28, 2020

We love ActiveCampaign! The integration allows us to easily track and manage our different Shopify instances and implement advanced email automations.

Notion
United States
Almost 5 years using the app
March 10, 2020

ActiveCampaign made the transition from Mailchimp a breeze. Our brand was leaving 2 services behind that served different purposes to use only ActiveCampaign. Our account reps have been great at answering all of our questions. My biggest area of improvement would be to add in more contemporary templates and make the drag and drop feature when building out campaigns a little less clunky. However, I will say that our deliverability rate has improved exponentially so, if my only complaint is a minor aesthetic one - I'll take it! :) Thank you for all of the assistance.

Orchard Corset
United States
Almost 5 years using the app
March 6, 2020

Bayberry Cottage

I love using Active Campaign! Their fully automated emails take my potential clients through getting to know my business and take new clients through their onboarding process. Today I changed my lead magnet with the season and quickly and easily changed my automated emails to match. Great reports so I can easily see how effective my campaigns are too.

Bayberry Cottage
United States
Over 4 years using the app
August 2, 2021

I use Active Campaign as my CRM after switching from Drip. There is NO comparison! It integrates seamlessly and easily with Shopify to nurture and enhance the customer relationship and experience.

FREEaliTEA
United States
Over 4 years using the app
December 23, 2021

So I have a band and I hired a marketing coach to teach me about making money as a musician. One of his sources of revenue is merchandise. He told me to set up a facebook ad and to give people music for their email address. Then send emails to the growing email list, using Active Campaign. Then, to link this to shopify and sell tshirts and other merchandise. Well, so far I haven't sold anything but I think I know what to do. At least I have a thousand emails and about 10% open my weekly emails. My coach tells me I have to make offers, bundles etc and then I'll start to sell. It's a journey and I'm eager to take the next steps. I found it pretty easy to set up the shop...but look at some of the beautiful online stores, then you know there's work to be done. Best of luck!

Spirit Duo Band
United States
Over 4 years using the app
March 9, 2021

I have used AC for 5 years and have spent lots of time talking with staff about tools and have learned so much! I am asking for new tools and they listen and sometimes implement them for me. great company

Livnfresh.com
United States
Over 4 years using the app
Edited March 6, 2020

We've been using activecampaign's deep integration with Shopify since the start. It provides great workflow benefits, especially for contact automations, cross sell to customers, and cart abandonment processes,and support has been excellent.

cobb london
United Kingdom
Over 4 years using the app
September 21, 2020

I've used a few different email platforms and so far we really enjoy ActiveCampaign. It is on the pricier side but you get a lot of features which are unique to the service. I also enjoy that they're constantly innovating and releasing new features. I would recommend this for more established businesses.

Rage Nation Apparel
United States
Over 4 years using the app