Reviews (391)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and robust CRM capabilities, noting improvements in email marketing and customer relations. They value the automation recipes, segmentation, and tracking features, along with user-friendly setup and effective customer support. The app is also praised for its beautiful email templates, powerful automation for abandoned cart recovery, high email deliverability, and continuous feature updates.

September 6, 2021

It works really well! It even tracks all the sales that came as a result of an email campaign, which is really helpful

GrassGreen
South Africa
6 months using the app
December 15, 2021

Super impressed with Active Campaign. The tools are so powerful there is very little we can't do. The account management support is really useful as well to help us achieve our goals. We migrated from Mailchimp and were looking for something with a much better interface and behaviour-led automations. Having looked into loads of suppliers, we comfortably chose Active Campaign, and have since recommended it to other businesses. On a basic level it is very powerful, but once you hook into the API it is even better. One negative... no site pop-ups. Bit weird for such a big system, but I have been assured they are coming!

Treasure Trails
United Kingdom
6 months using the app
January 12, 2021

I have used this app at least once a month to send out emails and promotions. This app has done a great job collecting new emails for me. The customer service is quick to respond and work with you anytime you have any questions on anything and is very helpful. The only thing I wish is that it would be a little more clear when new people are added so you can make sure you add them to the email list to send to, but it hasn't been too big of a deal. Overall this app has been great, and I haven't even set up all the features that it can do! I did get offered a $25 gift card for leaving an honest review.

Easy Monthly Meals
United States
6 months using the app
June 1, 2021

Just wanted to thanks ActiveCampaign team for the great job they made. I did not know which app to use for emailing my customers, prospects and lead. I took contact with the customer service and they guide me throw to make good decision. In the beginning I wanted the cheapest plan but they told me that with the professional plan was better because I had an onboarding following that help me a lot to use the platform. Also I download the 7 emails series booklet which teach me the level of awareness to write the correct email to the correct person. All that was Great experience ! and make me to amortize the costs very quick. Take your time and learn with them you will not regret it.

Vaitsi Cosmetics
Greece
5 months using the app
Edited January 13, 2021

I have been using the integration for already six months and it works flawlessly. I'm able to track my customers in ActiveCampaign and deliver customized email campaigns to them easily. I highly recommend this integration to all Shopify users.

CORE
Germany
5 months using the app
May 28, 2021

Great automation for all your email needs. Really trouble free integration and very good support and learning resources.

Olde Naples Chocolate
United States
5 months using the app
July 9, 2021

Very simple to get up & running but very powerful. Integration of AC popups on to a Shopify site could perhaps be a little easier, but some good documentation is available to help. Overall - very impressed. Lots of time saves and lots of new tools in our toolbox.

ArdMoor
United Kingdom
5 months using the app
Edited January 11, 2021

Integration works very well. It takes all the customer information I need to create the automations...

Pampili
Brazil
5 months using the app
March 6, 2020

The app integrated really easily and pulled all the purchase events, abandoned cart information, and customer information into Activecampaign. It shows up automatically in its own little section under each contact and works seamlessly in the automation builder. Very helpful for retargeting. It's also nice for building out emails as it can dynamically pull in different products and so on into the email building process. Very nice integration for ecommerce + retargeting and another way to deliver a more omnichannel experience.

TOCA Football
United States
5 months using the app
October 8, 2021

The app works really well for my needs. I wanted everything automated for my store and this app helps me with all the automations.

Soul Stones Store
Canada
5 months using the app