Reviews (391)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its CRM and email marketing capabilities, noting significant business growth and revenue enhancement after switching from other platforms. The seamless Shopify integration and automation features, such as abandoned cart emails, are particularly valued for their time-saving benefits. Customizable templates and customer segmentation tools are also praised for boosting targeted marketing efforts. Additionally, the ability to track customer interactions provides insightful campaign performance data. Merchants appreciate the user-friendly interface, smooth daily operations, and the responsive customer support team, describing the app as stable and reliable for business operations.
Refine
-
By rating
Great App and setup was very easy. Support is always willing to assist with any questions. Will take your store to the next level.
Active Campaign has been really helpful to get automations and customer journeys up and running! Our account manager is so helpful with any question that we have--and she provides ideas/recommendations to get the most out of Active Campaign.
This app is very underdeveloped. Highly limited for example, there in no product personalization, very little ability to control or edit logic, no ability to control time of day of automation sends. You will end up spending a lot of month on other apps and developers to get anything more sophisticated than sending a welcome email. Support does not exist, you will be passed around the company from person to person being told no one can help. We have been wait 3 weeks and we still cant get any old shopify data. Be aware they are very good at marketing themselves but the product is very basic.
Thank you for taking the time to share your feedback and we’re sorry to hear about your experience. We’d love to connect and help you get the support you need. Please reach out at feedback@activecampaign.com and we’ll get you to the right team for immediate assistance.
-Your friends at ActiveCampaign
This app has really helped enhance our ecommerce customer experience and has integrated well into our digital marketing strategy. I certainly recommend. I do wish additional customer data was passed onto ActiveCampaign when transactions are made - specifically shipping address information for contacts, as this would help with better segmentation for regional campaigns.
Really quick and easy - works great. This is a must if you have Active Campaign and shopify. Thanks for this guys
I've used Active Campaign for a couple of years now. It is a tough software to beat when you consider the functionality that you get at a very fair price. I would highly recommend it to any business that wants to provide a custom experience for their customers while automating a lot of the segmentation and steps in the customer journey.
We are happy that Activecampaign can sync product data with customers within Activecampaign, but it is still limited. We would love to see e-commerce features on par with software like Klayvio. Cheers.
We've been using Active Campaign for 2 years now and have had a great experience. It's definitely not the most popular or common ESP, so sometimes other apps we use don't have pre-built integrations, but for the price it's great! Friendly, knowledgable, and responsive product support via chat is a huge plus.
I love how well this app integrates with my Shopify store. There are still some features I'd like, but it's pretty seamless out of the box and if there are issues, support is amazingly responsive.
Our experience with Activecampaign thus far has been great. The support is helpful and prompt, and the platform has endless capabilities and analytics. Excited for the potential with Activecampaign!