Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, robust automation, and user-friendly email builder. They value its detailed analytics, reliable customer service, and customer segmentation for targeted marketing. The app's affordable pricing and quality onboarding process are also appreciated.

Edited February 22, 2021

We've been using this app for months. I love how it is able to sync all the transactions and abandonments data into their system. By setting up abandonment sequences in AC we've increased revenue by 5%, and we've added an additional 5% by segmenting our audience using other automations, which are one of AC's strong points.

United States
Almost 5 years using the app
Edited January 6, 2022

Really easy to set up with my shopify store and there’s lots of useful tools and options available for my automations. I’ve also found the support team really helpful if there’s ever been anything I needed help with.

Sophie MacBain
United Kingdom
7 months using the app
March 9, 2021

I have used AC for 5 years and have spent lots of time talking with staff about tools and have learned so much! I am asking for new tools and they listen and sometimes implement them for me. great company

United States
Over 4 years using the app
September 4, 2021

its pretty good. helps our small biz. Email automation is helpful and really cuts down on the amount of HR you need to take on.

United States
Over 1 year using the app
June 22, 2021

Active Campaign is a fantastic automation software that allows me to build experiences for customers quickly and effectively. Their platform is user-friendly and intuitive and a great way to save time.

Simple Charity
United States
Over 2 years using the app
December 13, 2021

The app works well for us. Data is synced automatically in ActiveCampaign and provides the team with all they need to know without logging in to Shopify.

United Kingdom
7 months using the app
August 2, 2021

I use Active Campaign as my CRM after switching from Drip. There is NO comparison! It integrates seamlessly and easily with Shopify to nurture and enhance the customer relationship and experience.

United States
Over 1 year using the app
October 10, 2021

Alt Customs utilizes Active campaign for all of our customer add campaigns. The amount of tools is 2nd to none, and this helps us determine how and when to send the next campaign. 10/10 Recommend

Gaming Keyboards
United States
12 months using the app
October 8, 2021

Having worked with countless marketing automation and email tools, I can honestly say that ActiveCampaign cannot be beat. They've created the most intuitive, easy-to-use, yet still powerful marketing automation platform for small and medium businesses. Best of all, the integration into Shopify is so, SO easy, and has made my life incredibly easy. Email distributions, automations, customer tracking and more...I really cannot say enough quality things about AC!

Sip Yours
United States
12 months using the app
June 21, 2021

I switched to ActiveCampaign from another CRM that was MUCH, MUCH more expensive and I'm very happy with the results. I've used 2 other CRM services and I will have to say that AC is a complete solution.
What I appreciate the most is the customer service. I've contacted customer service several times and I've always encountered friendly, helpful individuals willing to answer all my questions. If you want a service that allows you to email all (or a segment of) your contacts, and create email sequences based on certain triggers (like customers signing up for your newsletters on your Shopify page or customers who bought certain items that you could recommend other things in your store), you will not regret choosing Active Campaign

Tono Latino
United States
About 2 years using the app