Reviews (225)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for preventing delivery failures and address errors, reducing shipping costs and customer service efforts. It enhances checkout by standardizing addresses, decreasing returns and lost shipments. Features include real-time validation, integration with shipping tools, and customizable settings for global shipping. Merchants also praise its easy installation, seamless Shopify integration, and responsive support team.

November 7, 2019

Prior to using this app I was having a lot of issues with customers incorrectly filling out their shipping info and as a result packages going undelivered. This was very costly for my business. Installing this app has significantly reduced the percentage of orders with incorrect shipping addresses.

Fresh Brimz
Canada
Over 1 year using the app
August 18, 2020

It's simple. This has cut down my invalid address to almost zero. Before installing this app I was having to unblock many orders daily due address validation errors or typos by customer. It was time consuming and a huge headache. The app just works. Plain and simple.

Chilau Seafood & Pepper Sauce
United States
Over 1 year using the app
RoboTurk replied August 18, 2020

Woohoo! This is music to our ears :)

August 18, 2020

This is a wonderful app and it helped us in so many ways. It helps us not to get PO boxes to ship to as we don't use the US postal service for shipping. When we were not shipping to other countries it gave a much more clear note to the customer about what to do to get in order to their country. Shopify's note to the customer is simply, "Cannot be shipped". The app also puts figuring out a proper address on the customer without being difficult. Otherwise. we'd have to call the customer every single time and try to get that figured out together. It has so many other features that you don't realize you need so if given the opportunity you should at least try it for a couple of days to understand what you're missing.

The Candleberry® Candle Company
United States
Over 1 year using the app
RoboTurk replied August 18, 2020

We're super happy that the app is making your life easier! Please reach out if you have any questions or suggestions for new features.

November 14, 2022

Love! Very helpful in preventing charge backs on incorrect shipping address.
We are a small family owned business so every cent we can save is extremely important to us.

Firstmate Controls Inc
United States
Over 1 year using the app
August 20, 2020

I love this app! Saves me so much time! No more chasing down customers or shipping delays due to incorrect shipping address!

Waist Forever Official
United States
Over 1 year using the app
RoboTurk replied August 20, 2020

Woohoo!

Edited November 2, 2017

Update! We have had this App installed now for last 7/8 months - Highly Recommended App with great professional support, provided by great people. Customers experience a nicer, more secure checkout procedure with this App installed. Its So easy to install too and new features are always being added. Pricing is perfect. Cheers. europabay.com

--------------------------

This review us long overdue! This App is a 5 Star, Must have App. The user interface in admin section is clean, crispy and very easy to navigate. In general this app adds another layer or level to security at checkout. Our customers love it and find the whole checkout experience more professional and secure. BIG Thanks to all the staff at Roboturk. Their customer service is also a 5 Star experience. Cheers. EuropaBay Limited

Europabay
Ireland
Over 1 year using the app
February 7, 2019

So glad we found this app. Especially with the volume of our sale season, issues with incorrect addresses were really adding up and this fixed all of that right away. The app is pretty straightforward to implement and the support team was very responsive when I had some questions on customizations. Highly recommend this one.

Carmar Denim
United States
Over 1 year using the app
October 16, 2020

With being a D2C company that sends hundreds of orders everyday making sure that every customers address was typed in correctly is very important. We used to have to spend more than we pleased to correct mistakes made by our customers but with this APP, corrections have gone to nearly 0% and it has saved us a good amount of time that we can now put elsewhere into growing our business. Highly recommend the app. It's simple and does exactly what it says it will.

JOI
United States
Over 1 year using the app
RoboTurk replied October 16, 2020

Awesome! We just integrated with ReCharge to validate shipping addresses on subscription orders as well. Check that out and let us know what you think!

September 16, 2022

This team is very fast and responsive when answering questions. This has leveled up our Shopify store. Thanks so much!

TODAY Staging
United States
Over 1 year using the app
March 21, 2023

Easy to use and has helped us immensely with incorrect shipping addresses. I'd highly recommend adding this plugin to help customers out with verifying correct shipping addresses.

Makeship Store
United States
About 1 year using the app