Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing complex product configurations and numerous variants. It's user-friendly, integrates well with inventory systems and website themes, and enhances product selection efficiency. The support team is responsive and often exceeds expectations in resolving issues. Despite some negative feedback, most merchants have positive experiences with the app's performance and support. The developers are open to feedback and implement requested features.

June 7, 2023

I sell products with lots of customisations and this product has been an absolute lifesaver - makes it really simple to include all the information and options in a way that makes sense for customers, who know now exactly what they're ordering. Great support too.

I Heart Wall Art
9 months using the app
February 7, 2023

In order to migrate their storefront to Shopify, my client required the ability to adjust product pricing based on percentages, and Advanced Product Options was one of the very few tools I found that could accommodate that requirement. Their support was invaluable and extremely responsive in getting the app configured and it's working beautifully on the site now.

The Joinery
United States
6 days using the app
July 10, 2023

This app is great! We are using it for two stores at the moment, with a great deal of and variables and conditional logic for many products. Of course, there is a little bit of a learning curve when first setting up complex forms, but once you get your head around it, it functions very well.

The Mageworx team has been incredibly helpful. Any time we require extra assistance or altered settings/features, they go above and beyond to help us out.

SBR Optics
5 months using the app
February 13, 2023

This app USED to be great! It was the only one I could find which was able to handle the advanced product configurations that I needed for my store. However, this past week apparently something happened which caused items which were configured with the Advanced Product Options app to not be able to be added to the cart.

I had no idea there was an issue with the app, I only noticed that my sales were down 90% this past week compared to the week before and I couldn't figure out why. It wasn't until I had some customers contact me saying they weren't able to add items to their cart that I realized there was an issue, and when I contacted Shopify they told me it was an issue with the Advanced Product Options app. I emailed Mageworx support and it took them 3 days to get back to me (during which I had $0 in sales, at a time when I'm normally selling about $1,000/day), and they told me that Shopify had changed the way the "Add to Cart" button works and so the old version of the app will no longer work.

You would think that if they were aware of the issue they would have been proactive and emailed all of their customers who are still on the old version of the app to let them know there was a problem, but no such luck. I had to rely on my customers reporting the issue and then contacting Shopify to learn that it was caused by this app.

Mageworx offered to move me to the new version of the app, but I've already tested the new version and it doesn't work the same as the old version and therefore doesn't meet my needs. So I'm basically screwed for now and stuck with a non-functioning store until I can find an alternative and spend hours reconfiguring all of the complex product options and dependencies for my products.

This issue has literally cost me THOUSDANDS of dollars in lost sales in the past week, and will continue to cost me about $1,000/day until they either fix it or I can find an alternative.

Single Length Golf
United States
Over 5 years using the app
August 4, 2023

Highly recommend this app. I've tried 4 others, including the top rated ones, and this one won. A key element of this type of feature is a clean design but with sophisticated functionality under the hood. Very good customer service that will help you do some customizations if you need anything extra.

Rather Green
4 days using the app
September 21, 2023

As many others say this app USED to be great. For the second time in a row now we tried to update the app to the new version and the second time was as bad as the first. And mind that every time it doesn't work our configurator is down, which means our products are worthless.

So comes the second try they send me again instructions how to do this and I am getting ready at a little down time and as per instruction I delete the old app. The moment I am clicking the link the provided I am getting an error message. And now I am in absolute panic mode because our website is basically broken now, I contact support one time, two times, three times...no response. After about two hours I am getting a reply and it basically says "well you should have done that at 10:00am our time" which is 01:00am my time!!! Great, right? Now my site is broken and nobody helps me. Shopify really needs to come up with an insurance against developers like this because if they'd be in the US I would sue them for damages.

CherryTree Inc
United States
Over 2 years using the app
Mageworx replied September 22, 2023

I'm sorry you had a bad experience with the migration. Migration to the new app version is a delicate matter, especially for complex app configurations. Therefore, we always ask our customers to initiate the migration within our working hours, so that we could react immediately in case of any issues.

In the migration instructions that we sent you, we specifically underscored the following: "You can start the migration any time Monday - Friday between 10 AM - 6 PM (GMT +2)". Meaning you could have started it in your morning, not at 1:00AM as you claimed above. But you started the migration way outside our working hours, therefore we were not in the position to provide you with timely support. 

If you'd be willing to agree on a specific time for migration within our working hours above, we'd be happy to give it another try.

February 9, 2023

This app is a must need if you have products with multiple options! Also customer service is incredible!! I changed themes and the app didn't move over for some reason. I reached out to them at night and within just a few hours the issue was fixed and I literally didn't touch a thing they did it all for me on the back side.

Berry Performance & Accessories
United States
Over 1 year using the app
May 18, 2023

Very excited to have found this app - we tried so many and none of them had the swatch options that we needed but this is perfect. We also reached out for some help with customising the swatch display and the service was quick, helpful and they did all the customisation for us! Thanks again!

Backdrop Collective
6 days using the app
February 20, 2023

I haven't even bought this app yet and yet the customer service / engineering team has been incredible. They have made free customizations to the app for me, to suit our retail needs. We are excited to have this app on our store and it will add great options and value for the customers to be able to select additional accessories for the board games we sell.

Crokinole Canada - Boards, Accessories, and more!
11 days using the app
November 6, 2022

The app does exactly as described, and does it well. The conditional logic is excellent and gives plenty of flexibility to enable me to control the various allowed permutations of my options. Their support is top class. I had a minor niggle when I moved to one of the Shopify 2.0 themes so e-mailed MageWorx and got a response mere minutes later, and resolution by the following day. They couldn't have been any better!

Gillian Jones Designs
United Kingdom
About 1 year using the app