Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and ability to handle complex product configurations. It's praised for its user-friendly interface, mobile compatibility, and effective inventory tracking. Many commend the customer service for its efficiency and responsiveness in resolving issues and assisting with customizations. Merchants find it offers great value for its cost.

May 30, 2022

Great app if you offer products with many different options that exceed the 100 variant limit set by Shopify. Saves you the time of manually filling in the price of each variant as well. The support team is also friendly and responsive.

RichCables
Canada
8 months using the app
Edited August 31, 2022

Fantastic app. Does all of the custom options that we needed for our assortments and was very easy to setup. We had one issue that required us to reach out to customer support, but Angie and Polina were amazing. They understood our issue the first time and were able to make the edits needed to resolve it quickly and accurately. This app is a must have for our shop! Update: The team is all fantastic. We've had a couple of additional issues come up as we've started to use additional parts of the system. Custom choices were not displaying the way we wanted on packing slips. We sent a message to the team and they were (once again) very quick to make edits to our packing slip so that the information displayed the way we needed. Can't say enough about their fantastic service!

Stage Stop Candy
United States
8 months using the app
Edited June 20, 2019

We had quite a complicated set up on site, it took a while to get there but I have to say the Customer Service has been amazing, Angelika was very patient with me and understood everything that I wanted.

The app is very flexible, I highly recommend especially as you will be in good hands should you need to ask questions or have it set up.

Jess ( Abbott Lyon)

See it in action: https://www.abbottlyon.com/collections/summer-collection/products/personalise-crossbody-bag-snow-white-rose-gold?variant=14155818041410

Abbott Lyon
United Kingdom
7 months using the app
Edited December 4, 2019

Our issue was promptly resolved by MageWorx team! Angelika assisted us and corrected the issue caused by another app I installed (and uninstalled since way back when) called Bundlo: Products Bundle. Technical support is really important and I am glad that MageWorx is so reliable in assisting us when there are issues. Back to 5 stars!

This is the old issue we faced that they promptly resolved:
We had complaints from customers about wrong prices during checkout when they update the qty of optional items on the checkout page. This app causes erroneous prices and frustrated customers. Really bad for business.

RAKwireless
Hong Kong SAR
7 months using the app
Mageworx replied December 4, 2019

Hello,
Thank you for your feedback and we are apologize our app didn't work for you. I checked your support tickets and it seems we didn't receive any issues from you. I talked to our team regarding the problem mentioned in your review and it could be caused by a custom theme or a 3rd party app, because this functionality works correctly out of the box. Our team checked your store front-end and it seems the 3rd party Product bundle app, which is installed in your store, breaks our functionality. We can check this problem in your store and try to resolve it.
Please let us know if you need our help we will be happy to assist you with this problem.
Have a great day.

February 16, 2018

App works well, and fantastic customer service. Very happy so far.

No 22 Bicycle Company
Canada
7 months using the app
April 13, 2017

This app works really well! The best thing about it is that Advanced Product Options has THE best customer service, and the app "works". After boldly trying other "Product Option" apps, that are too hard to figure out and cost too much money for just an install, THIS APP DOES IT the way you want, shows the options you want to show, installation is free and easy, and after you get your head around it, is pretty easy to manage. The people down at Mageworks are great to deal with, they get right back to you and THEY ROCK!!!! Thanks guys!

Publicus
United States
7 months using the app
June 20, 2021

Great service from the tech team when i had small issues with coding, the app is great does exactly what i need it too, thanks

Sweet Treats Party Gifts
Australia
7 months using the app
July 1, 2020

This app does everything i needed in a very simple and smart way. It also has a lot of advanced features for further customization and overall feels very flexible.
The customer support is amazing! the developers respond very quickly and were very efficient in solving my problems.

Lablanka
Israel
7 months using the app
Mageworx replied July 1, 2020

Hello,

Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure.

Have a great day!

March 25, 2022

Excellent and speedy customer service! We're now on Shopify 2.0 so, installation is a bit different but the customer support was quick to help us get set up and very responsive with our widget placement requests. Thank you!

Wisdom Supply Co.
United States
7 months using the app
March 22, 2023

Does exactly what I wanted. I had a certain idea in mind and all it took was emailing the support. They were quick with replies and took care of all coding that was necessary. App is worth the cost and I recommend it!

Leather Merchánt
Canada
7 months using the app