Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and ability to handle complex product configurations. It's praised for its user-friendly interface, mobile compatibility, and effective inventory tracking. Many commend the customer service for its efficiency and responsiveness in resolving issues and assisting with customizations. Merchants find it offers great value for its cost.

February 1, 2021

Amazing customer service, supper fast. Also the app looks very sharp and product add ons are very easy. I would highly recommend this app above other competitors.

MYLRCO
United States
3 months using the app
April 12, 2022

I have asked for help a couple of times and Angie is just brilliant! She helped us every single time I have sent her an email and cannot be more grateful for how the website and app are working. Can definitely recommend the app and the customer service. Well done team!

TruClothing.com
United Kingdom
3 months using the app
October 9, 2018

Very good support. When I have some problems and needs they can help me solve problems. I am very satisfied with the result.

HiSEXDOLL
China
3 months using the app
February 21, 2022

got this app for our store to add extra options works exactly how i wanted it to, developer support is great

cozy beds and sofas
United Kingdom
3 months using the app
February 10, 2017

Great product to help expand your product's capabilities in Shopify!

Merch Nerds
United States
3 months using the app
February 13, 2023

This app USED to be great! It was the only one I could find which was able to handle the advanced product configurations that I needed for my store. However, this past week apparently something happened which caused items which were configured with the Advanced Product Options app to not be able to be added to the cart.

I had no idea there was an issue with the app, I only noticed that my sales were down 90% this past week compared to the week before and I couldn't figure out why. It wasn't until I had some customers contact me saying they weren't able to add items to their cart that I realized there was an issue, and when I contacted Shopify they told me it was an issue with the Advanced Product Options app. I emailed Mageworx support and it took them 3 days to get back to me (during which I had $0 in sales, at a time when I'm normally selling about $1,000/day), and they told me that Shopify had changed the way the "Add to Cart" button works and so the old version of the app will no longer work.

You would think that if they were aware of the issue they would have been proactive and emailed all of their customers who are still on the old version of the app to let them know there was a problem, but no such luck. I had to rely on my customers reporting the issue and then contacting Shopify to learn that it was caused by this app.

Mageworx offered to move me to the new version of the app, but I've already tested the new version and it doesn't work the same as the old version and therefore doesn't meet my needs. So I'm basically screwed for now and stuck with a non-functioning store until I can find an alternative and spend hours reconfiguring all of the complex product options and dependencies for my products.

This issue has literally cost me THOUSDANDS of dollars in lost sales in the past week, and will continue to cost me about $1,000/day until they either fix it or I can find an alternative.

Single Length Golf
United States
Over 5 years using the app
November 12, 2021

Perfect app for customizing product options. I sell art prints, in different sizes, from different material, with optional add-ons. When I encountered difficulties I got helped real fast, even whilst being on the free plan. Thank you!

Japanse Kunst
Netherlands
3 months using the app
Edited April 24, 2020

Very fast support. I contacted them when I needed help and they even fixed another bug which was not theirs. Thank you, Angelika! )

Eyewear Catalog
United Kingdom
3 months using the app
Mageworx replied April 24, 2020

Hello,

Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.

Feel free to get back to us if you have any questions or need our assistance. We will be happy to help you.

Have a wonderful day.

September 12, 2022

I used this app to add more options to my product and I really like this app they have great support they always help with your problems. I recommend you to install this app.

Qloudema
Lithuania
3 months using the app
Edited May 6, 2017

On behalf of my Company, I want to say a big THANK YOU to MageWorx and this app. They basically rescued my company by making this huge update to this app. We needed a feature that will enable you to ADD PRICE (Percentage) BASED ON OPTIONS (that affect price) ABOVE. That means I can now say, "Option A adds $10, Option B adds $20, Option C adds 40% of THE TOTAL Price". That should now give me, "Option A ($10) + Option B ($20) = $30; Option C then adds (40% of $30) which is $12. Total should be ($10 + $30) + $12 = $52.

No App Does This....ONLY Advanced Product Option.

They have the Best and Fastest Customer Service

I Rate this App 100Stars

Holyfield Media
United States
3 months using the app