Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, comprehensive features, and affordability. Many have seen increased sales through its effective referral programs. The support team is often praised for their prompt and professional help. Some merchants suggest improvements in reporting and communication features, and a desire for more features in the Growth plan. Despite minor criticisms, most merchants recommend the app for its functionality and exceptional customer support.

January 30, 2023

I love their customer service, and their prompt responses make me feel at ease! Thank you, Selina and Gwen!

ARTDOT
Hong Kong SAR
1 day using the app
Secomapp replied January 30, 2023

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.

April 27, 2021

So far this is the easiest app and integration I have set up on my store. It is really clearly explained for you to follow along.

Little Farm Plot
Australia
1 day using the app
Secomapp replied May 5, 2021

Thanks for sharing your review. Your words will definitely motivate us to work harder and improve the app day-by-day. Don’t forget that my team at Secomapp is always available at support@secomapp.com and give you a hand while needed. Cheers!

Edited March 8, 2021

This is the first time i've felt compelled to review. Firstly, I must say the set up is very easy. No complaints there.
However, once it was installed and set up I started inviting affiliates. The take up was pretty quick (4 in 10 minutes/ 12 in a few hours) Thats where the issue is. The affiliates couldn't quite figure out what to do then. and the info was lacking. I created an account and quickly found the dashboard isn't mobile friendly and because the overflow is hidden there is no way to see the full page by scrolling horizontally. 88% of people that use my website are mobile users. Furthermore, after spending hours adding images with desciptions, titles, and links for my affiliates to share it turns out that the app simply shares the image-link and the image. I can't give this app 1 star because quite simply it does work ( to a certain extent) as long as your affiliates use a desktop. Which, unfortunately, these days they don't. The feedback I received was, they simply wanted to log in and share posts/product to their social media accounts from their mobile, to try and earn some extra money. Such a simple feature is missing.
After that I contacted support. When they finally replied, they was very polite but I had to remove the left over code myself after uninstalling the app.

Pierce of Art
United Kingdom
1 day using the app
Secomapp replied March 9, 2021

We really appreciate your feedback. First of all, we are happy to hear that you find the app easy-to-use, regarding the issue with Mobile responsiveness, my team totally understands your concern. We are aware of the issue and working our best on improving the user experience on mobile devices. Regarding the second issue with Marketing tools for affiliates, the sharing feature is just one of the options, the affiliates can also download/get embedded code of the media and use them on their own channels.
If you have any suggestions for us to make it more convenient, please reach us at support@secomapp.com, we will always listen.

March 11, 2022

good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~good~

gofortpower
China
1 day using the app
Secomapp replied March 11, 2022

Thank you for your very-good~ feedback. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com if you need our assistance. We're right here to help!

February 7, 2023

Clear and easy set-up with prompt customer service. Shopify integration is seamless. This app was recommended by a fellow founder I trust, and it didn't disappoint. Thank you, UpPromote!

The Letter Nest
United States
1 day using the app
Secomapp replied February 12, 2023

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com or the in-app chat channel.
Cheers!

April 5, 2023

I had some issues to understand the product. But Given amazing support and great app to Promote Affiliate & Referral.

EnchantingForms
United Kingdom
About 24 hours using the app
Secomapp replied April 13, 2023

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.

January 25, 2023

user friendly and lots of great features. we are excited to try this! seems like a great software.....

highvibe-mushrooms
United States
About 24 hours using the app
Secomapp replied January 30, 2023

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!

July 28, 2022

Just started using this app, so far found it to be very user friendly. Looking forward to using it to grow my business.

Blissful Spirit Candles
United States
About 24 hours using the app
Secomapp replied August 3, 2022

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!

January 14, 2021

I used this app to start our Affiliate program. This is BY FAR the best app out there for this! Fairly priced and robust with features, including important details like contracts for T&Cs and Privacy Policy. I also LOVE the fact that we're able to keep it for free while we build the business up to afford the Professional plan. I HIGHLY recommend this app for any business (big or small) looking to start this type of program.

DRYPT
United States
About 24 hours using the app
Secomapp replied January 15, 2021

Thanks for sharing your review with us. That just made our day! Your review will definitely motivate us to work harder and improve the app better day-by-day. Don’t forget that my team at Secomapp is ready to give you a hand anytime you are in need.
Plus, we are about to launch a new layout that is cleaner and fresher, we hope this UI update will improve your experience with the app.
Take care!

March 17, 2023

Todavía en pruebas, listo para actualizar después de la competencia,Mientras estés dispuesto a dar, habrá recompensas.

vencago
Spain
About 23 hours using the app
Secomapp replied March 19, 2023

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!