Reviews (3,462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and effective affiliate program management. It's recognized for boosting sales via its referral program and automating sales tracking. The support team, especially Tommy, Barney, Gwen, Selina, and Evans, are praised for their prompt and professional help. However, some merchants desire more features in the Growth plan and the free version, and express concerns about the significant price increase between the Growth and Professional plans. Despite occasional technical issues, the app is generally valued for its affordability and efficiency in enhancing conversion rates.

December 29, 2020

I have just started using this app and it's very easy to setup and customize. I have never used a brand ambassador for my online store before, so I am very excited to get started.

Exotic Rhai Lingerie
United States
About 1 month using the app
Secomapp replied December 30, 2020

Thank you for your amazing sharing. Your feedback really means a lot to our Secomapp: Affiliate Marketing team and we have been trying our best to develop and improve the app to serve you and meet your demand.
My team is always ready to give you a hand anytime so don't hesitate to reach us at support@secomapp.com if you need us.
Happy new year! We wish you the best this 2021.

May 31, 2023

内容不具威胁性、诽谤性,也不是为了换取奖励而留。如果发布,我们可能会附带有关您商店的其他详细信息,以帮助商家阅读相关评论。内容不具威胁性、诽谤性,也不是为了换取奖励而留。如果发布,我们可能会附带有关您商店的其他详细信息,以帮助商家阅读相关评论。

PETERHANUN
China
2 days using the app
Secomapp replied June 8, 2023

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!

September 8, 2021

Set up was easy and does what we need it to! For a free version, it handles everything well. Upgrading allows more payment methods but to get started for a small business, this is the solution.

Stone CBD
United States
1 day using the app
Secomapp replied September 8, 2021

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com
Cheers!

February 13, 2023

1st up, all the good ratings are from customers who installed the app 1-2 days ago. UpPromote is directly asking for you to rate them, right after installing the app. Do not fall for it and especially do not make the same mistake as we did and get a yearly plan.

I would not recommend UpPromote. We started quite good, the customer service before buying a yearly plan was very pleasing. Answered all the questions we had, promised the app could do things, it could not do. Just one example: the language setting. You can set a language for the affiliates and yourself. All the e-mails and notifications sent out are still in English. After reporting it many times the reply was:

"Account language only change the affiliate's Dashboard at the moment. It must be a miscommunication. We don't have any documents in German to make such promise, unfortunately. I'm sorry for the inconvenience."

Which is definitely what they promised via Mail and chat.

This is just one of the issues. The overview of affiliates and referrals is good. But that is just about it.

amigu
Germany
About 2 months using the app
Secomapp replied February 13, 2023

Hi there. This is Stark from UpPromote Support. Thank you for sharing your feedback. I'd like to clarify the misunderstanding here. The language settings in the app are all about the interface of either the merchant's portal or the affiliate's portal. The email notifications can freely be edited by you (via the Emails tab), and the English version is just our default template. Since you claimed to have more issues, we'd love to work with you to figure them all out. Please check your in-app chat for our messages.
Cheers!

January 22, 2020

i m trying this app out because i need my first sale so i hop it works but i think it will because its a good app

TIXlandoo
United States
1 day using the app
Edited August 13, 2020

Very easy to use and intuitive. A great tool for affiliate management so far. I will continue to use it as long as it continues to offer a good value for my affiliate program.

Debbie Carroll
United States
1 day using the app
November 17, 2021

Just started using the app. The service support is great! Really appreciated, one of the most important keys to buy an app!

Paper Shoot Spain
Spain
About 1 month using the app
Secomapp replied November 19, 2021

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com anytime.
Cheers!

September 28, 2022

So far setup has been easy to follow. A lot of things to go thru but overall the experience has been great. Hoping that the results are as expected.

Tribe Kicks
United States
1 day using the app
Secomapp replied October 9, 2022

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!

May 5, 2023

this app is amazing. So many thoughtful designs and settings so you can make a perfect affiliate program. I really like this app.

AIKE Direct Store
China
1 day using the app
August 20, 2020

Use this app to help influence affiliate marketing. Its Easy to set up, I'm liking it. Thanks for such nice app!

Lovin' Hawaii Jewelry
United States
1 day using the app