UpPromote Affiliate Marketing
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Nick has been incredible! I’ve been searching for an app that offers a free trial without heavy limitations, and UpPromote has exceeded my expectations. However, what truly stands out is Nick who has patiently solved every single question, issue and customisation.
I must add, the reason it didnt receive 5 star, is because there are a-lot of styling and mobile compatibility issues. Logo, style and resizing that makes the user journey look really awful.
I have spent hours (with the helpful) support team to solve these issues which are rather basic styling issue that should just work.
Also making Font styling (size and format) available to the user to edit would make the processes easier.
Thank you
There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes.
Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck.
The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure.
If the app fixes the back arrow or refresh button, it would get 5 stars as well.
Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention.
All the best,
Love that it is user friendly and integrated with in Shopify. I love how it sends emails to Affiliate and creates coupon codes for each person for free.
I wish you could for free create customize link for each affiliate instead of having to pay for this feature.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at support@secomapp.com or the in-app chat anytime.
Cheers!
Excellent app that seems to do absolutely everything one could hope for. Customer service is quick and helpful. I highly recommend.
I only removed a star because I believe that the ability to translate the affiliate guide/forms in multiple language should be available on the Growth plan (and not only on the much more expensive Professional plan).
Hello there. This is Stark from UpPromote support. Thank you for the feedback.
Just to clarify, you can still put/select any language you want into the affiliate guide page and the affiliate registration form.
On the other hand, we do get your point there. Our team will discuss and consider make that function available in the Growth plan. Thank you for the suggestion. Please feel free to reach us at support@secomapp.com or the in-app chat anytime.
Cheers!
They provide good support. If you have an issue they will work with you to resolve it quickly.
MIa in support was very helpful.
Barney helped me a lot with adding commissions for our designers as well as our affiliates.
great experience and very polite to me and resolve my query within seconds the all team is cooperative and very polite .
Worked with Barney and the service was good. Responsive, clear and willing to work together to figure out any issues or concerns.
Online support is readily available and so helpful!! Thanks, Tommy!
