Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify, offering a range of tools to manage affiliate programs. It's praised for boosting sales through effective referral programs and automating sales tracking. The customer support team is highly commended for their prompt and professional service. Merchants value the app's affordability and comprehensive features, making it a top choice for small businesses. Some merchants, however, wish for more features in the Growth plan. The chat service is also recognized for its quick query resolution, available even to free version merchants.

February 18, 2024

This app has done nothing for us. In the first few months something was missing. We were charged without getting notified that there was an issue. This was fixed. In the subsequent months still nothing was happening; we weren't getting any referrals or sales from this app. For us this app was waste of money. Maybe for other stores it works; looks like this app is getting high ratings. I don't know how. We didn't get much support to replicate other stores' success, if indeed this app boosted their sales.

Plantraw.com
United States
12 months using the app
Secomapp replied February 25, 2024

Hi there. This is Stark from UpPromote support. It's sad that the app didn't work out well for you. Active engagement and motivation of affiliates are crucial for your business' success. UpPromote is a tool that you should utilize with proactive effort on your part as well. We do hope to get another chance to assist and help you with your affiliate marketing campaign.
Cheers!

April 15, 2024

Great support, it helps me a lot, thank Evans

Ergofino GmbH
Germany
About 1 year using the app
March 21, 2024

Helpful, clear advice from Selina, thank you.

Gaucho Ninja
United Kingdom
About 2 years using the app
April 21, 2024

I love this platform. it is very easy to use and customize and the customer service from Tommy has been excellent.

Patient Portal
United States
About 1 month using the app
April 11, 2024

Very helpful and quick with his responses. I definitely recommend!

Leafy Products
United States
Over 1 year using the app
March 14, 2024

I have recently begun using this app, and have had several questions in order to ensure my affiliate agreements are correct while setting things up. Gwen was very helpful and gave me a lot of clarity as to the features, and how they may and may not integrate with other apps and my store. So far I am very pleased with the customer service received

nequalsone
New Zealand
9 days using the app
Secomapp replied March 17, 2024

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at support@secomapp.com or via the in-app chat channel if you need our assistance. We're right here to help!

January 18, 2024

Great app and great customers support service. Worked with Selina for just several minutes to customize styling and HTML structure of an affiliate registration page in a needed for our company way. Thank you so much!

marielove für neuen schwung.
Germany
Over 2 years using the app
Secomapp replied April 4, 2024

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.

March 15, 2024

The support team was super responsive and even helped us add additional customizations to sections of the app which was great! So far, this app has been easy to setup and customize to match our branding as we work towards launching our small business.

ClinAdvize
United States
8 days using the app
Secomapp replied March 17, 2024

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback.
We will keep trying our best to contribute to your success.
Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.

January 19, 2024

I think the program is very hard to figure out, especially ML, however, one of the agents Nick has been beyond amazing every time, he actually takes the time to help instead of just sending out links. He definitely goes above and beyond

Spike Protein Detox
Canada
3 months using the app
Secomapp replied April 4, 2024

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at support@secomapp.com or the in-app chat channel.
Cheers!

April 27, 2024

I have had really great experiences with their support team. This is one of the most important part for our business aside from the functionality the app has to offer.

I started off with Barney and was so impressed. Selina went above and beyond to help move things along today for us. We literally just launched our program.

Thank you for all your amazing and thorough help. You guys are so savvy with your app and did not waste time. Pro and efficient.

Amaterasu Beauty
Canada
3 days using the app