Reviews (4,744)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.
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Aftership is a super-recommended app, no more frustrade costummers,reliable ecommerce site increase, since we install in our website.
https://tiendageek.com.mx/
Easy to navigate, great features and user-friendly app. Customer support are always available to help.
Using aftership for my store. The support has been really amazing and helps with everything quickly.
Très bon SAV Ankit, la personne à bien répondu à toutes mes question précisement sans perte de temps, merci beaucoup!
Thoroughly impressed! Simple and easy to use:)
Lovely app, simplifies keeping track of orders nicely!
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7).
Kind regards,
Mudit
The app has many great features, so far I find AFterShip very helpful & useful. I needed help with changing some data to match up with my business info and the customer service rep. was very helpful and showed me what to do. I like that you have the ability to edit features within the app. All in all, good customer service, easy solution, useful app!
Love the design and how easy it is to use so far. Can't wait to ship out my packages now!
I like the service (essential for my customers), but the customization could use some work to match brand styling better.