Reviews (4,655)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its excellent customer support, particularly noting staff members like Priti, Rajat, and Nitin for their responsiveness. The interface is user-friendly, making it ideal for startups, and the free plan offers essential features beneficial for new or small businesses. It supports a wide range of carriers and provides real-time tracking updates and detailed analytics, enhancing customer satisfaction. Additionally, its seamless integration with Shopify and customizable tracking pages and notifications help streamline e-commerce operations and maintain brand consistency.
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Couldn't be happier, contacted them and within 8 hours they got back to me not only explaining the 'issue' but fixing it entirely for me :-)
very nice app and customer service is great. Does exactly as described.
Very clear information. The only issue is it sometimes marks the order as delivered if it is being returned to sender or has not been delivered to the address and it does not show all the information.
Highly Recommend. The app is easy to use and very useful for my business. Great customer service. Thank you.
This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you are not happy with the pricing of the app.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
I am a beginner and this app is truly amazing and problem-solving for tracking... Amazing
This is a great app that greatly increase customer's experience shopping with you. Easy tracking and worry free for your customers.
Utilisation fluide, simple et efficace. Les personnes sont là pour nous aider et nous aide très efficacement et sont à l'éoute.
We were getting many customer emails each day about shipping info and package tracking, and it was getting a little overwhelming. Since adding AfterShip we have not received one email asking about package tracking. The packages are still going out, but our customers can now easily see where their own order is without needing to email us. The app was easy to install and set up, which is always nice. I wish I'd found this app months ago!
I recommend a lot this app, very useful and the developers are very kind. I am using it and it automatize all my shipping processes. Thank you