Reviews (4,655)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its excellent customer support, particularly noting staff members like Priti, Rajat, and Nitin for their responsiveness. The interface is user-friendly, making it ideal for startups, and the free plan offers essential features beneficial for new or small businesses. It supports a wide range of carriers and provides real-time tracking updates and detailed analytics, enhancing customer satisfaction. Additionally, its seamless integration with Shopify and customizable tracking pages and notifications help streamline e-commerce operations and maintain brand consistency.

Edited May 13, 2019

The app do the job for my dropshipping store, huge selection of carrier. Some are missing, but still an efficient app. I do recommend !

Wood N Toys
Ireland
Over 1 year using the app
July 29, 2021

So far so good. Very beneficial adding this page to the website as customer increases the trust in your brand. Great chat support as well. Quick resolution.

Brovoat
Australia
Over 1 year using the app
October 14, 2021

extremely helpful for making sure all of my packages are moving without having to check each one individually or scan them all myself. does exactly what i need it to do.

Seven Sorrows
United States
Over 1 year using the app
April 28, 2018

The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:

-> Please contact courier or shipper directly.

AfterShip is only a shipment tracking platform.

WTH ?

Loomrack
United States
Over 1 year using the app
February 16, 2017

All around polished product. Handles one thing, tracking end of end - very well.

Wish they let us use more than one webhook, and have HTTPS on our tracking subdomain.

Indira Active
United States
Over 1 year using the app
January 2, 2022

Great customer service they respond VERY quick. Aftership is also very easy to set up and use for your website, They walk you step by step on how to set everything up and they also give a tutorial video as well. very much recommended!

Vurms
United States
Over 1 year using the app
October 20, 2021

Awesome!!!!!!!!!!!!!! Love these reps!!!! Very helpful and they're extremely fast! They're the main reason why I still have the app!

Modern Baby Las Vegas LLC
United States
Over 1 year using the app
May 19, 2022

such wonderful service! Thank you so much for making this app is really really worth the big big bucks!

Total Babe
United States
Over 1 year using the app
January 7, 2017

We love it, it is a must have, great tool, easy to install and customize. Saves time and efforts to follow up with customers.

Gadgetworld Ae
United Arab Emirates
Over 1 year using the app
March 29, 2022

Customer service is excellent! very prompt response and solved my problem so quickly. I recommend this app for tracking order.

JesseBlack Styles
United States
Over 1 year using the app