Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

April 30, 2024

amaing service

Sparkle Spires
United States
About 1 month using the app
December 13, 2016

Great app to largely reduce customer requests about shipping. Perfect for the holidays season and to build trust with my customers!

Phonefancycase
Hong Kong SAR
5 months using the app
June 21, 2023

I got good help! it tooks looong time but he has helping me a lot!!!! Good employee you have Aftership

Summer-Ready
Sweden
5 months using the app
October 11, 2021

They are very good, i had an issue with the dns and domain and they helped me quickly and i could solve!

Flyne Store
Chile
5 months using the app
AfterShip replied October 12, 2021

Thanks for sharing your valuable feedback.

We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neelima Aggarwal
Team AfterShip

July 27, 2021

Nice design, easy to use. Accurate tracking for the customers. Just sometimes it takes a bit long to load the page.

Dimple Contacts (HK)
Australia
5 months using the app
AfterShip replied July 27, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and will definitely be looked into. We are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Nitish
Team AfterShip

May 29, 2023

Ankit was a great help we solved the the issues i was trying to solve,. we got on a call and worked through the 2 issues. he was great!

5 Star Baby Strollers
United States
5 months using the app
Edited July 26, 2023

Hi Ankit,
It was a pleasure connecting with you over the call and thank you for providing the detailed information on the after-ship application. Good Job. Thank You.

Best Regards
Sudheer J.

Distacart
United States
5 months using the app
December 27, 2021

The Aftership app is a powerful easy to use tool loaded with features to help provide excellent customer service to your customers. Easy setup and also brilliant customer support if you have any questions. I highly recommend!

TaylorsRoad
New Zealand
5 months using the app
May 1, 2022

This app has been very helpful for my customers to be able to find out their orders with ease and for me to be able to keep track of all of our shipments.

ForeStrength
United States
5 months using the app
May 25, 2021

This app, its user friendly. Straight forward and it helps me with my store. My friends whos got online store also use it and recommend it. KUDOS aftership!

The Storm
United States
5 months using the app