Reviews (4,774)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

March 4, 2024

Great so far! I use it with Loox to collect reviews after delivery is complete.

Mugs Online
United States
4 months using the app
May 17, 2024

Great Customer service, thank you for all the help! All answers were great! - Ankit

Vectorly
United States
1 day using the app
Edited March 5, 2024

Nitin Kunwar Was very helpful. Got it set up. Excited to how it will transform SISU

SISU Lifestyle
United States
20 days using the app
July 5, 2024

very supportive 48 hour / Day .

MOLLTE
United Arab Emirates
About 2 hours using the app
August 8, 2024

NE FONCTONNE PAS TRES BIEN
JE RECOIS PAS LES MAIL DE TESTINGNE
ET ON NE PEUT PAS TOUT TRADUIRE C'EST PAS SERIEUX DR FAIRE UN MAIL EN FRANCAIS ET UNE PARTIE EN ANGLAIS

RONFSTOP
France
44 minutes using the app
AfterShip replied August 9, 2024

Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers.

We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us.

We’re currently looking into why you’re not receiving emails from Testing, and regarding the language inconsistency, we’ll work to resolve this as quickly as possible.

Thank you for bringing these issues to our attention. We’re committed to resolving them and improving your experience.

We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.

For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.

March 15, 2024

Priya helped me very much! Everything become much clear after her help

Eden Garden Jewelry™
Spain
28 days using the app
December 6, 2023

Very responsive. Even joined a video conference call to help out.

Romantic Blessings
United States
Over 3 years using the app
December 20, 2023

Very nice app very professional customer service

Sassy Angels
Cyprus
8 months using the app
February 11, 2024

yes i glad to connect this app. it is very useful for me thanks mam

Jenil Brand Collection
India
3 months using the app
March 22, 2024

Nice support and good features

Kahhak Shop
India
7 months using the app