Reviews (4,744)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.

Edited February 21, 2018

Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up.
And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service!

UPDATE
We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without.

UPDATE JANUARY 2018
Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK.

UPDATE FEBRUARY 2018
Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem.
With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (

Thatprotein
United Kingdom
About 3 years using the app
September 20, 2023

Best customer service ever.

Enns Deals
Albania
About 1 month using the app
August 31, 2021

So far, I'm very happy with the app! It allows my customers to look up orders and I can manually input shipping for orders that I have to fulfill myself (not through the fulfillment partner). It sends emails & SMS messages as well! Annnddd the customer service has been great!! Each time I send a chat message, someone responds within a minute or two. Good stuff so far! Thanks Aftership!!

Max and Lilly
United States
About 2 months using the app
November 24, 2017

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India.
Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Gottago In
India
Over 3 years using the app
June 27, 2021

Super application avec un support vraiment très très rapide et agréable. Je recommande fortement!!!!

VOXOR
France
About 2 months using the app
March 16, 2021

eu baixei este aplicativo ppo recomendaçao. ainda nao tinha ratreio na minha loja. ate agora fui muito bem atendida em todas as minhas demandas. obrigada.

PraToka
Brazil
About 1 month using the app
August 1, 2017

Helpful App. Anyone serious of starting an E-commerce biz should have this App.

Vfind
India
About 1 month using the app
September 20, 2023

Great service and quick

ForeverEmmy
United States
About 1 month using the app
May 30, 2017

This app is awesome since it helps me build trust with my customers since i can be able to track where their shipment is all the time. I end up feeling secure as well as my customers too.

Lilly S House Of Flats
Kenya
About 1 month using the app
April 29, 2021

customer service is fast! they'll try to help ss soon as possible. I just started using it and I'll write more after I used it for a while.

imPAWsing
Japan
About 1 month using the app