Reviews (4,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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Excellent support center. the app is exactly what I need. simple and intuitive, but also customizable.
This is a really great app. Even the free version has a lot of useful features. Glad I've found it!
This app is part of a suite of apps that really make it easy to run an eBusiness. It offers one place to view all the orders you are tracking and has a lot of info at hand. Sweet app!
The customer service is very quick and professional. The website interface is quite simple and comprehensive. Will test the after shipping tracking in few days !!!
Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!
We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip
I'm on the 7-day trial, which was extended to 14 days, so I have more time to learn how to use the app. Customer Service is quick and helpful! Excellent app! You can customize the customer's notification email with your logo, send automatic updates, and lots of features! Thanks for your help Ankit.
Excellent customer support service. They were very professional and helped me in a timely manner. Would recommend.
Definitely does what it says and does it well. Most preferred tracking management app out there. Great for not only tracking customer packages, but business ones as well. All within the same app.
Useful app for our store. helps to keep the customers updated
Der Support ist sehr gut und hilft immer. In wenigen Sekunden hatte ich das Problem gelöst. Super Support