Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

July 7, 2014

AWESOME app! Super easy to use. I love it and customers love it... What more can you ask for?!

Liquid Barn
United States
28 days using the app
February 16, 2021

awesome customer service and on top the i really like the app an would gladly recommend this amazing app

MAGIK-GLOVE
United Kingdom
28 days using the app
August 28, 2021

Great application, does exactly what I want it to. Quick customer service. Highly recommend using it! Worth it, try it out!

Official Socket Buddy
Australia
28 days using the app
September 11, 2023

Good Customer service

Momanda
Hong Kong SAR
28 days using the app
Edited December 14, 2021

If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.

Fasteak Inc
United States
About 2 years using the app
AfterShip replied December 11, 2021

I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you.

Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Rupam
Team AfterShip

November 12, 2013

Saves me so much time manually putting tracking info into my phone app. Thank You!

Platinum Dream Hair Co
United States
28 days using the app
April 21, 2017

There is nothing more assuring to my customers than knowing they can track their shipment easily the whole way to their door. This works great, professional looking and so much better than a previous system I was using. Nice work, your returns plugin is just as good as well.

Online Cycling Gear
United States
28 days using the app
December 8, 2021

L'application de suivi numéro 1 pour moi en ce moment ! Merci d'avoir pris le temps de m'éclouter pour enlever le "powered by aftership" !

La Bijouterie De Cécile
France
28 days using the app
July 13, 2021

Customer support was very helpful and swift to respond. Much thanks for taking the time to clarify my doubts and attending to my requests.

The Beauté Expert
Singapore
28 days using the app
Edited May 27, 2021

Afterhsip instantly solved my order tracking issues! The app offers a very easy setup. And customer-care people are also very prompt and helpful.

LETSUR Stores
India
28 days using the app