Reviews (4,762)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

August 12, 2017

Amazing way to have your costumers updated in the store. The app you guys have in gplay also helps me track everything without typing. Everything theae guys get their hand on is going to be a success.

2mybaby
France
29 days using the app
May 7, 2021

The Support Client is great and really help me quickly. I was stress with something that was unabled to fix and they help me really well.Thanks they are the best

Lil's Nation
Canada
29 days using the app
May 19, 2021

Pretty easy setup. I was finally able to find an app with store in-built order tracking option. I love it.

morethantee
India
29 days using the app
November 26, 2021

Great app, does exactly what I need . easy to configure and to set up. its helps me to improve my customer support. and on top of all they have excellent customer support.

Wakso Lifestyle
United States
29 days using the app
June 7, 2021

Great app, fast and good customer service It also served me very wellI removed my trademark in less than 2 minutes

Woman's style
Saudi Arabia
29 days using the app
August 8, 2017

Really easy to use layout and the functionality on the site for shopify is awesome!

Your Lifestyle Emporium
Australia
29 days using the app
November 16, 2021

With AfterShip, we can track our package easily and deploy a system of tracking on our website. Good part is prompt response from customer support.

PetShack
Hong Kong SAR
Over 1 year using the app
AfterShip replied November 16, 2021

Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Rupam

Team AfterShip

March 28, 2021

great app! I can customize what my customers see (slightly disguising the dropshipping) and I love how it gives me average shipping times for my products per country so I can accurately inform customers. I also really like how it syncs with Shopify emails and sends out for delivery and delivered emails. highly recommended.

DidoCart.com
India
29 days using the app
June 11, 2021

Polite and straight to the point, customer service is great as they effectively helped with all my queries.

CalmsyPets
New Zealand
29 days using the app
September 17, 2021

This app is awesome at what it does, and the support team is typically helpful. There are a few features and bug fixes that would be nice but overall, a good app. They're a big company and they've got a lot of customers to keep happy.

Skill Board
United States
Over 1 year using the app
AfterShip replied September 17, 2021

Thank you for your valuable feedback.

We are happy to know that you liked our app and found it useful.

We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. 

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neelima Aggarwal
Team AfterShip