AfterShip Order Tracking , 4,473 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.
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Your support rep was very helpful and courteous! Thank you for providing great support service and access.
I absolutely HATE tracking orders for customers.
With Aftership, the customers could just go to my website, milkmandairybar.com , and track it themselves!
It saves a lot of time and headaches!
The best part is that it's FREE! Download this app right now!
i like this app, make my job ezier and smart
In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing:
- possibility to send beautiful branded email notifications....just plain text possible at the moment.
- multi language support for email and text notifications based on destination country or shopify tag
- personalized sender name for text messages like shopify offers
- option to define the time when AfterShip updates tracking information. All clients are in different time zones. It would be great to update tracking on personalized requests. I.e 7 am in the morning and 7pm at night...it would be more precise and useful for my clients. Sometimes they get out of delivery notifications at 2pm which is really late.
Just my thoughts to make it the best tool in world.
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner.
The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though.
A bit expensive though at $69/month. The free plan is ok for smaller stores.
Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :)
Thank you for your honest feedback.
We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers.
For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers.
1. Customers can get real-time order status updates via the AfterShip iOS and
Android tracking apps.
2. Users can insert the "Track order with AfterShip" button to the Shopify
order confirmation page to encourage customers to download the app.
3. Courier mapping to help users import Shopify orders to AfterShip with the
correct couriers.
We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback.
Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
Cant add money to the account no matter what I choose to do it with.
Harsh at AfterShip was so resourceful and truly made sure I was completely comfortable with this new system before ending the chat. As a new eCommerce business owner, I truly believe that this app will really make things easier for me when it comes to shipping and refunds.
The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time.
*EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.
I have been victim of fraudulent practices from Aftership. I have been charged 29$ for an app that doesn't work. The app is linked to my store but doesn't track the packages. I have contacted the customer support and Seema didn't want to install the app for me even though I paid and i have thousands of customers every month. I asked she add me on skype to show me and she didn't want. Don't waste your time guys
So good and easy to use. Must have!