Reviews (4,787)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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We have been using AfterShip for over a year and it provides so much value to our business. Having this work for us has saved us so much time since we no longer have to spend time responding to inquiries about packages in transit. The app sends notifications (by email and/or text) to our customers every step of the way, from the time a shipping label is created to when it arrives in their mailbox. We love the fact that we can customize each notification with pictures and video to help explain our product before it even reaches their hands. We highly recommend AfterShip. Wouldn't do without it now. Thank you for such a valuable, effective app!
Great Customer Service. It didn't take long to resolve my issue and I was asked if I needed any more help. That goes a long way. Thanks
Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support.
We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team AfterShip
Have installed it and ran it thru the testing phase, looks ok, so far
Great application you must have
I am hoping to be able to change this review into a positive one, but I am having difficulty making this app work for me. I am currently interacting with support, but we'll see... Getting frustrated!
Amish was really helpful. Thank you ever so much! The App seems really easy to use so I am happy for the moment :)
A very not bad app to use, help to track orders from every country. Recommend this app for your tracking app for customer. keep it on the good work.
The best tracking app for Shopify! I use it in all my stores, and it saves me a lot of hassle dealing with customer support. Highly recommended!
no, there is not customer service that I can call for help.
He helped me remove the "Powered by AfterShip" within seconds. I recommend the app very highly, thank you !