Reviews (4,761)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

April 13, 2021

I used this app to set up my tracking. The support was fast accurate. They even went as far to remove the Branding for me.

Noelle Fashions
United States
3 days using the app
September 15, 2021

Only setting up the app at the moment and have not had the opportunity to utilize the Application to it's full potential however, Varun was a great help.
Many Thanks Alex

Baby Travel Time
Ireland
About 2 months using the app
AfterShip replied September 15, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

January 24, 2022

nice service
the support answer my question instantly, and solve my problem very patient
Yes, of course the app can help my customer track there orders but this is a little problem, I want to try this app before I buy it, it's hardly to find the free trial, hoping it can be a noticable position
Good app

NOS GEMS
China
3 days using the app
February 12, 2022

Great customer service!! super fast and responsive. We’ve just launched this app within our store. Can’t wait to explore more

Happilar
United States
3 days using the app
September 27, 2023

Very satisfied with the app and services and the consultation provided by Aseem. Recommended.

JOPLINS®
United States
3 days using the app
Edited October 13, 2021

We have been using the app for a while and we couldn't be happier! Costumer support is awesome! Tool is super efficient and easy to use.

Atarty
United States
3 days using the app
May 17, 2021

Helpful customer service, with set up. Tracking page feature is also available! Automatic email notifications is a much needed feature to have.

AZUNDI.
Canada
3 days using the app
March 30, 2021

New to this but the customer support I got was very quick and helpful. Thanks. Let me now put it to use and see.

Crownem
Kenya
3 days using the app
April 18, 2014

one of the best shipping app i have ever seen.

Aquarians Designer Studio - Heena Modi
India
3 days using the app
Edited December 29, 2018

UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!

Ultamodan
United Kingdom
2 months using the app