Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

February 12, 2022

Great customer service!! super fast and responsive. We’ve just launched this app within our store. Can’t wait to explore more

Happilar
United States
3 days using the app
Edited October 13, 2021

We have been using the app for a while and we couldn't be happier! Costumer support is awesome! Tool is super efficient and easy to use.

Atarty
United States
3 days using the app
May 17, 2021

Helpful customer service, with set up. Tracking page feature is also available! Automatic email notifications is a much needed feature to have.

AZUNDI.
Canada
3 days using the app
March 30, 2021

New to this but the customer support I got was very quick and helpful. Thanks. Let me now put it to use and see.

Crownem
Kenya
3 days using the app
September 27, 2023

Very satisfied with the app and services and the consultation provided by Aseem. Recommended.

JOPLINS®
United States
3 days using the app
April 18, 2014

one of the best shipping app i have ever seen.

Aquarians Designer Studio - Heena Modi
India
3 days using the app
Edited December 29, 2018

UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!

Ultamodan
United Kingdom
2 months using the app
April 3, 2020

Really bad app. majority of my shipments aren't even trackable. Also you cant change the button color. wish I could give 0

Petvii
Canada
2 months using the app
AfterShip replied April 6, 2020

Apologies for any inconvenience caused.
There seems to be some error at your end.
Please respond to the email sent to you and we will fix the issue.

March 24, 2021

The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.

waterdrop® IT
Germany
3 months using the app
AfterShip replied March 24, 2021

Thank you for your kind words.

I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one.

AfterShip Team

April 16, 2021

Thank u so much Sonali for helping me through the setup of the app. You have been of great help. Thank u.

Babiebug
India
About 2 months using the app
AfterShip replied April 16, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
AfterShip Team