Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.
Hello,
Thank you for your feedback.
We always try to provide best-effort support in order to provide the best experience.
Please feel free to reach us. We are available 24x7.
Regards,
Mukul Saxena
How is it possible that EVERY username that I could come up with including my name was taken? Fraud....? Collecting info maybe...?
I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!
Thanks for sharing your valuable feedback.
It is unfortunate to know that your experience with our app was not up to your expectations.
Certain features are auto-enabled to help users experience the functionality of the features. These features can easily be disabled and customized, per the user’s discretion.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application. The auto-enable feature has been disabled and can only be enabled as per the requirement.
Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.
Regards,
Neelima Aggarwal
Team AfterShip
Tried this for www.beneathyourmask.com but wasn't able to integrate in time. Will try them again if our current option doesn't pan out.
Support team was very helpful, I would recommend this app to all, althought it might be a bit complex for ´newbies ´
Thank you for your kind words.
Glad to hear about your experience with our customer support. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Aftership Team
Kinda of a bummer that the app is so expensive but alright. The app use is kinda too hard, sometimes I am lost and don't know to do something..
It is unfortunate to know that you did not have the best experience using our app.
We are assigning a support executive to provide you with assistance and make your experience with the app useful.
Please check your inbox, as we will contact you via email shortly.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
After many hours, I could only install with this video:
https://www.youtube.com/watch?v=336ofTktPwk
The app is good but should be clearer how to install. I will start using to test
Just starting out and wanted an app to track my customers orders. App was easy to install.
We contacted support twice over a week with no response. We were excited to use the app but support is absent.
Hi team, apologies for this. I was unable to find any request raised from you to support.
We have reached out on your email address.
Do let us know, how we can be of assistance.
Very good and best of all free!