Reviews (4,792)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.

May 11, 2017

Can't make it sync with my Shopify store

Trendyecom
Chile
3 days using the app
December 3, 2023

I really appreciate the help from Aftership customer service

The Zedex
Canada
About 2 hours using the app
February 10, 2022

Amazing customer support! I had an issue and they were very quick to fix it. Very prompt and professional. Thank you!

Keltur
United States
About 2 hours using the app
January 16, 2023

Thank you for the great customer service, fast and accurate information <3

seventytwo72.co
Japan
About 2 hours using the app
February 2, 2021

Quick response and very helpful staff. I recommend since I asked a lot of questions and got a useful answer !

Nuoo
France
About 2 hours using the app
February 10, 2022

I appreciate their fast response when I need help for settings, I believe this App will help sales, thank you

CGSULIT
China
About 2 hours using the app
August 13, 2023

ANKIT was very professional and patient with me and very knowledgeable Excellent Service...............

Shanteeschildrensclothing@myshopify.com
United States
About 2 hours using the app
June 26, 2023

Excellent customer service so far in getting set up! Aseem was super helpful and patient, most appreciated

Biggs & Hill
United Kingdom
About 2 hours using the app
Edited August 26, 2019

AVOID IF YOU ARE UK BASED!

NO ROYAL MAIL SUPPORT!

DOES NOT WORK AS ADVERTISED!

(Changed my original review as requested by the Aftership support team. They have been helpful processing a refund for the financial cost. However, they will not be able to refund me for the lost time in setting all of this up, so still 1* for providing inaccurate information. I will refuse to change from 1* review for the reason that you offer a service which did not work and wasted approximately 4 hours+ of my time. Other users have the right to know this.)

AVOID IF YOU ARE UK BASED!

NO ROYAL MAIL SUPPORT!

DOES NOT WORK AS ADVERTISED!

Alice & Blair
United Kingdom
2 days using the app
January 17, 2024

Excellent support.

Vital Depot
United States
About 2 hours using the app