Reviews (4,768)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

April 29, 2020

M'as été conseillé, pas eu le temps de l'essayer ! Cette évaluation est arrivée avant la fin de sont installation.
A plus tard pour une évaluation plus constructive !

Glownight
France
1 day using the app
May 7, 2020

Testing Testing Testing Testing Testing Testing Testing Testing Testing TestingTesting Testing Testing Testing Testing

ProFacialCleanser™
Chile
About 24 hours using the app
April 29, 2021

So far seems very easy to use! Customer service is super effective, my problem got sorted out in literally 2 minutes!

Organisella
Denmark
About 1 hour using the app
November 1, 2023

The platform is very powerful and is competitively priced. Nitish, the customer service rep that helped me get setup was very informative and helpful.

Paramount Materials
United States
About 1 hour using the app
August 18, 2020

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متجر مصدر
Egypt
About 22 hours using the app
May 11, 2020

ok app. does work sometimes. hard to get a hold of someone. I removed it but will check for other apps in the meantime

Tee Kay's Collections
Canada
1 day using the app
October 19, 2021

Shubham was my online agent who was excellent and very helpful. A pleasure to deal with. I would recommend aftership.

Simply Dirt Bikes
United Kingdom
About 1 hour using the app
February 19, 2022

チャットで質問をさせていただいたところ、とても素早い回答をいただきました。急いでいたためとても助かりました。 まだ使い始めたばかりでアプリの詳細については語れませんが、配送状況を逐一顧客に伝えられるのは素晴らしいです。

[V12] オフィシャルサイト
Japan
About 1 hour using the app
July 20, 2022

The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.

Welham & Co
Australia
1 day using the app
AfterShip replied July 21, 2022

We're sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We certainly are looking forward to earning back your trust back in our platform with our support.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

May 19, 2023

Je pense que la solution Tracking est interessante pour le client . IL est rassurant de savoir ou en est la commande
Les 3 modules SHipping , Tracking et Return couvrent l'ensemble du besoin

Je remercie SHREYASI pour sa patience et sa volonté de m'expliquer ,le moduile TRacKING quand bien même mon anglais est imparfait

Officine Générale
France
About 1 hour using the app