Reviews (4,768)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.
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I just started using this app, and realized how bad is mobile version and they encourage people to go outside your website and download/use their app and website to track their order. This ecouragement was a YELLOW big button on top of TRACKING section so it blocks your customer by using your website section.
Again, this is a very bad bug I found from Mobile version.
Another thing is I just realized they MAY charge you $1 for your free subscription?!
I won't recommend this app. these things are behind we(dropshippers) back!!
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
Brilliant easy to use interface for shoppers to track their orders! Very helpful and responsive customer service as well.
If you want a great app and customer service, then this is the app to get. I was running out of trial time due to office work, so I asked if I could have an extra couple of days, and the company gave me more than I had asked. Now that is going above and beyond customer service, it's called BEING NICE and I wish we all can do this. The app is running great!!
perfect! The support was great! Thanks a lot I needed help to install the free version and everything was set within a few minutes.
Instant reply on a Sunday evening. The representative was quick to respond to my query. Couldn't ask for more.
This app I can image to reach my business to another level and Pratibha singh, the cs she was so quick and helpful.
I really enjoyed the help I received! Thank you so much for all your help! The app is a little difficult to understand at the start but I'm sure it'll get easier the more I use it.
great product and customer service was very responsive. still on trial right now but pretty happy about it overall
Amazing app looking foreword to see how things will work so I can get back with my full review about the product
exellemt help from ankit made it real easy and made me happy as a disabed custermer im am part blind