Reviews (4,788)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

July 9, 2017

Great app. Now my customer can check tracking status right on my site.

Cookieandmilk 2
United States
16 minutes using the app
May 26, 2021

Customer support is quick and super helpful. The interface is very easy to use and allows you to brand it yourself which is something I really like.

True Individual
United States
15 minutes using the app
February 9, 2022

So far so good! Customer support is awesome and excited to integrate this feature with upcoming sales!

littlerandoms
United States
15 minutes using the app
December 11, 2023

Ankit was very knowledgeable and helpful in our integration of Aftership, he is a great asset to your team!

Dick Lazers
United States
13 minutes using the app
September 23, 2021

I am in the process of building out my new store and have tested several different apps for integrations across various categories and the Aftership & Returns Center apps integration and setup have been very smooth. Plus great configuration options and the built in chat support is fantastic. Looking forward to a great store launch.

Cuzina Pickleball
United States
13 minutes using the app
November 23, 2020

Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.

typecaseusa
United States
About 5 hours using the app
AfterShip replied November 23, 2020

Hello,

We apologize for the inconevnience caused to you.

One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest.

Regards,
Nitesh

April 8, 2021

Legit. The app works as expected. Would prefer to have embed feature for less money. But other than that good.

Iowa Chill
United States
12 minutes using the app
August 30, 2020

Very good plug in for shipping, but as a first timer with these sort of apps, it was a bit confusing to get around, but still recommend to make your tracking easier

Vicenteshades
Australia
About 4 hours using the app
November 26, 2022

They have really fast customer service. I am very excited to use this app and check out some of their advanced features as well

halfpricedmacs
United States
12 minutes using the app
February 2, 2022

I used this app to connect tracking to my store. I really wished they made it easier to connect the link into my account

Sam Diamonds NY
United States
About 4 hours using the app
AfterShip replied February 2, 2022

Thanks for your valuable feedback.

It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com.

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team AfterShip